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For Companies At a Glance
- Tasks: Streamline operations and enhance customer service using innovative technology.
- Company: Join SRVO, a leading Chartered Surveying and Property Consultancy.
- Benefits: Enjoy 25 days annual leave, flexible work options, and career growth opportunities.
- Why this job: Make a real impact in a supportive environment focused on wellbeing and development.
- Qualifications: Strong teamwork, communication skills, and proficiency in IT, especially Excel.
- Other info: Dynamic role with opportunities to learn and grow in the property management sector.
The predicted salary is between 28800 - 43200 £ per year.
Health & Safety and Risk division at SRVO
Location: Remote - home based
Working Hours: 37.5 hours per week, 0900 - 1730 Monday - Friday
Salary: Competitive
About SRVO: SRVO is a Chartered Surveying and Property Consultancy, providing a full range of surveying, project and consultancy services, along with Risk Assessments throughout the UK. SRVO supports both the commercial and residential sectors, we are proud of our great reputation and the relationships built with our clients over many years. Our mission is to transform the property landscape with safe and sustainable solutions. At SRVO, we set up people to succeed, giving them the tools and support that they need to do so. This includes providing our people with a clear path to career development and a broad variety of experience, whilst also providing technology and tools that enable them to flourish. We recognise the individual capabilities and contributions of all our people as we do this, in a supportive environment where wellbeing is prioritised. We foster an ambitious environment, where people strive to improve and be challenged whilst also enjoying the work that they do. We are open and clear regarding reward and seek to deliver a leading approach that recognises great people. SRVO are an Odevo Group Company.
Benefits:
- 25 days annual leave for work-life balance.
- Hybrid and flexible work opportunities.
- Financial support for personal development.
- Opportunities for career growth.
- Employee Referral Scheme for potential bonuses.
- Discretionary Bonus.
Role Purpose: To remove the administration requirements from our onsite staff by maximising efficiencies with the use of technology, whilst ensuring customer service is at the forefront and consistency is maintained. This role will require a person to be able to learn quickly and be able to prioritise as they will be covering several different jobs. The ability to multi-task is therefore essential.
Primary Responsibilities:
- Processing of instructions received from Odevo Property Management Companies, Partners, External Clients etc.
- Effective diary management to maximise cost/earning potential for each inspector to achieve monthly and annual targets.
- Liaise with Leaseholders, Clients, Property Managers, and Inspectors in connection with, but not restricted to, property access, fee proposals, and instructions.
- Respond to particular enquiries in a prescribed format using templates.
- Document management: copy / scan / index / save documents to various systems.
- Undertake bulk mail merge printing either via the outsourced mailing service or via the portal.
- On occasion will be required to print, collate accompanying documents, envelope stuffing and posting promptly.
- Answering external calls with a professional telephone manner and ability to manage challenging callers.
- Proofreading and quality assurance for reports generated by inspectors and uploading to the necessary portal.
- Create and issue invoices and credits for all relevant services conducted.
- Assist with Credit Control.
- Providing cover for staff absence/holidays if necessary.
- Assist with providing accurate data for management reports.
- Use Insightly, Solarvista, Dwellant, Fixflo, Outlook, Word, Excel and any other systems as required.
- Other administrative duties relating to the running of the department.
Experience and Key Skills:
- Teamwork skills.
- The initiative, enthusiasm and self-confidence to interface directly with clients.
- Understanding of Residential Block Property Management.
- Well-developed interpersonal and oral communications skills, professional telephone manner and ability to manage challenging callers.
- High standard of numerical and written English grammar.
- Good IT skills particularly in Excel.
- Excellent interpersonal skills and customer focused.
- Ability to work on own initiative.
- Ability to prioritise workload and work under pressure.
- Work to pre-determined task deadlines.
- Follow written procedures.
Risk Operations Co-Ordinator employer: SRVO
Contact Detail:
SRVO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Risk Operations Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching SRVO and understanding their mission. Be ready to discuss how your skills align with their goals, especially around health and safety and risk management.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your teamwork and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the SRVO team.
We think you need these skills to ace Risk Operations Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Risk Operations Co-Ordinator role. Highlight relevant experience and skills that match the job description, especially your teamwork skills and ability to manage multiple tasks.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with SRVO's mission. Don’t forget to mention your understanding of residential block property management!
Show Off Your IT Skills: Since the role involves using various systems like Excel and Outlook, make sure to showcase your IT skills in your application. Mention any specific software you’re familiar with that’s relevant to the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SRVO
✨Know Your Stuff
Before the interview, make sure you understand SRVO's mission and values. Familiarise yourself with their approach to risk management and how they support both commercial and residential sectors. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Multi-Tasking Skills
Since the role requires juggling multiple tasks, prepare examples from your past experiences where you've successfully managed several responsibilities at once. Highlight how you prioritised tasks and maintained quality under pressure.
✨Practice Your Communication
Given the importance of interpersonal skills in this position, practice articulating your thoughts clearly and professionally. You might even want to rehearse handling challenging scenarios, as this will demonstrate your ability to manage difficult callers effectively.
✨Get Tech-Savvy
Familiarise yourself with the software mentioned in the job description, like Excel and any other relevant tools. If you can, brush up on your document management skills and be ready to discuss how you’ve used technology to improve efficiency in previous roles.
