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- Tasks: Lead a team to ensure our marine surveillance systems run smoothly and efficiently.
- Company: Join SRT Marine Systems, a leader in marine technology with a global impact.
- Benefits: Enjoy a competitive salary, generous leave, and career development opportunities.
- Other info: Flexible hybrid working and a dynamic, fast-paced environment await you.
- Why this job: Make a real difference in maritime safety while working with cutting-edge technology.
- Qualifications: Strong IT infrastructure knowledge and problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
SRT Marine Systems plc (SRT) are a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies (MDA), products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers range from the largest national coast guards to individual vessel owners.
SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry.
The SRT MDA system is a sophisticated integrated IT system built around our proprietary GeoVS software, which is fully installed and operated on our customers' premises. It is constantly used for mission critical activities that vary from detection of smuggling to marine safety.
The Technical Manager - Customer Support will be responsible for ensuring that our mission critical MDA systems in active use by our customers are operating reliably and properly. Any reported issues or those found through our own monitoring activities must be rapidly investigated, diagnosed, and resolved. As the front-line support for our systems and the point of first contact for our customers, this is a dynamic, fast-paced, and interesting role for an individual who is extremely inquisitive and technically talented.
As our Technical Manager - Customer Support, you will not only be extremely hands-on but also manage a small team of technicians who will support the customers' own system support teams. The diversity of our systems and customers means the role will suit an ambitious person who has a deep IT system and/or system engineering background coupled with a highly inquisitive nature. You will enjoy diagnosing root causes and defining and implementing solutions quickly. You will become the expert on each system and its setup and be the go-to person within SRT Customer Support.
The role is based from our Bristol office with some flexibility for hybrid working. Our office is located in Bristol City Centre and is therefore easily commutable.
Responsibilities - Technical Manager - Customer Support (not Exhaustive)
- Technical Leadership & System Expertise
- Become the CST technical authority on the MDA system and GeoVS software architecture and functionality.
- Understand system data sources and sensor integration (AIS, radar, satellite, cameras, radio, etc.).
- Manage network infrastructure, server environments, virtualisation, interfaces, and data pipelines.
- Translate complex technical concepts into clear guidance for CST engineers, customers, and cross-functional teams.
- Own and maintain CST technical documentation, troubleshooting, and diagnostic frameworks.
- Advanced Problem-Solving Ownership
- Lead and drive problem solving for all system issues.
- Ensure issues are not closed until true root cause is identified.
- Verify corrective actions as effective and implement preventative actions.
- Lead, coach, and guide other CST engineers and technicians.
- Continuous Improvement & Quality Assurance
- Analyse trends across tickets, events, and sensor/system performance to identify recurring patterns and systemic weaknesses.
- Drive initiatives to improve system uptime and reliability, data quality, installation and configuration standards.
- Recommend and initiate improvements in process, documentation, and training.
Skills & Experience
- Strong understanding of IT infrastructure: networks, firewalls, VLANs, servers, virtualisation, storage.
- Experience of diagnosing and resolving issues on complex integrated professional IT systems.
- Ability to interpret system logs, data flows, and performance metrics.
- Strong analytical mindset with the ability to track, record, diagnose, and resolve complex technical issues and eliminate recurrence.
About You
- Technically curious and self-driven to understand why systems behave as they do.
- Comfortable in both hands-on diagnostics and strategic-level system analysis.
- Willing to be included in our 24/7 on-call rota system.
- Calm, structured approach during high-pressure incidents in an extremely fast-paced engineering sector.
Benefits
- Highly Competitive Salary.
- Matched company pension contributions up to 5%.
- 25 days annual leave rising to 28 days with service.
- Career development opportunities.
- Company 'Get to know you' days.
SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
Technical Manager - Customer Support in West Bromwich employer: SRT Marine Systems plc
Contact Detail:
SRT Marine Systems plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Manager - Customer Support in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to people in the marine tech industry, especially those who work at SRT or similar companies. Attend industry events or webinars and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by diving deep into SRT's products and services. Familiarise yourself with their MDA systems and GeoVS software. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves diagnosing complex issues, brush up on your analytical thinking. Consider mock scenarios where you might need to troubleshoot a system issue and explain your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the SRT team. Let’s get you that Technical Manager role!
We think you need these skills to ace Technical Manager - Customer Support in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Technical Manager role. Highlight your IT infrastructure knowledge and problem-solving abilities, as these are key for us at SRT.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about marine technology and how your background makes you a great fit. Be sure to mention any relevant experience with complex IT systems!
Showcase Your Technical Curiosity: In your application, let us know about your inquisitive nature! Share examples of how you've diagnosed and resolved technical issues in the past, as this is something we value highly at SRT.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SRT Marine Systems plc
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the MDA system and GeoVS software. Brush up on your knowledge of IT infrastructure, networks, and sensor integration. Being able to discuss these topics confidently will show that you're the right fit for the Technical Manager role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or challenges. Think of examples from your past experience where you diagnosed and resolved complex problems. This will demonstrate your analytical mindset and ability to lead others in troubleshooting.
✨Show Your Leadership Skills
As you'll be managing a small team, be ready to discuss your leadership style and how you motivate and guide others. Share examples of how you've coached team members or improved processes in previous roles. This will highlight your capability to drive continuous improvement.
✨Ask Insightful Questions
Prepare thoughtful questions about SRT's systems, customer support strategies, and future innovations. This shows your genuine interest in the company and the role, and it gives you a chance to assess if SRT is the right fit for you too!