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- Tasks: Lead technical support for cutting-edge marine surveillance systems and solve complex issues.
- Company: Join a leading international marine technology company with a global impact.
- Benefits: Competitive salary, generous leave, career development, and pension contributions.
- Why this job: Make a real difference in marine safety and security while growing your technical expertise.
- Qualifications: Strong IT infrastructure knowledge and problem-solving skills required.
- Other info: Dynamic role with opportunities for hands-on experience and team leadership.
The predicted salary is between 36000 - 60000 £ per year.
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of Maritime Domain Awareness (MDA) technologies, products and systems that significantly enhance security, safety and environmental protection and sustainability. Our customers range from the largest national coast guards to individual vessel owners.
SRT is an exciting company where high-quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world.
The SRT MDA system is a sophisticated integrated IT system built around our proprietary GeoVS software, which is fully installed and operated on our customers' premises. It is constantly used for mission-critical activities that vary from detection of smuggling to marine safety.
The Technical Manager - Customer Support will be responsible for ensuring that our mission-critical MDA systems in active use by our customers are operating reliably and properly. Any reported issues or those found through our own monitoring activities must be rapidly investigated, diagnosed and resolved. As the front-line support for our systems and the point of first contact for our customers, this is a dynamic, fast-paced and interesting role for an individual who is extremely inquisitive and technically talented.
As our Technical Manager - Customer Support, you will not only be extremely hands-on but also manage a small team of technicians who will support the customers' own system support teams. The diversity of our systems and customers means the role will suit an ambitious person who has a deep IT system and/or system engineering background coupled with a highly inquisitive nature. You will enjoy diagnosing root causes and defining and implementing solutions quickly. You will become the expert on each system and its setup and be the go-to person within SRT Customer Support.
The role is based in our Bristol office with some flexibility for hybrid working. Our office is located in Bristol City Centre and is easily commutable.
Responsibilities- Technical Leadership & System Expertise
- Become the CST technical authority on the MDA system, including (not exhaustive): GeoVS software architecture and functionality, system data sources, sensor integration (AIS, radar, satellite, cameras, radio, etc.), network infrastructure, server environments, virtualisation, interfaces, and data pipelines.
- Translate complex technical concepts into clear guidance for CST engineers, customers, and cross-functional teams.
- Own and maintain CST technical documentation, troubleshooting, and diagnostic frameworks.
- Advanced Problem-Solving Ownership
- Lead and drive problem solving for all system issues.
- Ensure issues are not closed until true root cause is identified (not a symptom or assumption).
- Corrective actions are verified as effective and preventative actions are implemented and documented.
- Lead, coach and guide other CST engineers and technicians.
- Continuous Improvement & Quality Assurance
- Analyse trends across tickets, events, and sensor/system performance to identify recurring patterns and systemic weaknesses.
- Drive initiatives to improve system uptime and reliability, data quality, installation and configuration standards along with recommending and initiating improvements in process, documentation, and training.
- Strong understanding of IT infrastructure: networks, firewalls, VLANs, servers, virtualisation, storage.
- Experience of diagnosing and resolving issues on complex integrated professional IT systems.
- Ability to interpret system logs, data flows, and performance metrics.
- Strong analytical mindset with the ability to track, record, diagnose and resolve complex technical issues and eliminate recurrence.
- Technically curious and self-driven to understand why systems behave as they do.
- Comfortable in both hands-on diagnostics and strategic-level system analysis.
- Willing to be included in our 24/7 on-call rota system.
- Calm, structured approach during high-pressure incidents in an extremely fast-paced engineering sector.
- Highly competitive salary.
- Matched company pension contributions up to 5%.
- 25 days annual leave rising to 28 days with service.
- Career development opportunities.
- Company 'Get to know you' days.
SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
Technical Manager - Customer Support employer: SRT Marine Systems plc
Contact Detail:
SRT Marine Systems plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Manager - Customer Support
✨Tip Number 1
Network like a pro! Reach out to current employees at SRT Marine Systems on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by diving deep into the MDA systems and GeoVS software. Show us your technical curiosity! Be ready to discuss how you would tackle real-world problems that customers face with these systems.
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Consider common issues in IT infrastructure and come up with solutions. This will impress us during the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the SRT team.
We think you need these skills to ace Technical Manager - Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Manager role. Highlight your IT infrastructure knowledge and problem-solving abilities, as these are key for us at SRT.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about marine technology and how your background makes you a great fit. Be sure to mention any relevant experience with complex IT systems!
Showcase Your Technical Curiosity: In your application, let us know about times you've gone above and beyond to understand a system or solve a problem. We love candidates who are inquisitive and eager to learn!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at SRT Marine Systems plc
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the MDA system and GeoVS software. Brush up on your knowledge of IT infrastructure, sensor integration, and network environments. Being able to discuss these topics confidently will show that you're the right fit for the Technical Manager role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or challenges. Think of examples from your past experience where you diagnosed and resolved complex problems. This will demonstrate your analytical mindset and ability to lead your team through tough situations.
✨Show Your Leadership Skills
As a Technical Manager, you'll be leading a team. Be ready to discuss your leadership style and how you coach and guide others. Share examples of how you've successfully managed teams in high-pressure environments, as this will highlight your capability to thrive in a fast-paced setting.
✨Emphasise Continuous Improvement
SRT values innovation and improvement. Be prepared to talk about how you've driven initiatives to enhance system reliability or quality assurance in your previous roles. Discuss any trends you've identified and how you've implemented changes to improve processes or documentation.
