Sales Order Processor - Contract

SRT Marine Systems plc (SRT) is a global leader in maritime domain awareness technologies, delivering systems and products that enhance maritime safety, security, environmental protection, and operational performance worldwide. ®em-trak is SRT's internationally recognized AIS and marine communications brand, with a global network and a significant installed base across leisure, commercial, and government markets.

Our portfolio includes AIS Class A and B transceivers, small vessel trackers and integrated VHF/AIS systems, with continued expansion into a broader connected marine ecosystem. The ®em-trak products work hand-in-hand with our next generation of maritime domain awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. We develop and sell our sophisticated systems that enable commercial and leisure vessels to navigate more safely and efficiently.

The products we sell are used across a variety of applications, from ports and waterways to open ocean navigation, and are often integrated to play a critical role within complex navigation and monitoring eco-systems. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers.

We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. The role of Sales Order Processor is in our Midsomer Norton office with some flexibility for Hybrid working.

Working with our Transceivers Department you as our Sales Order Processor will be a key colleague and often the first point of contact in ensuring customer orders are processed accurately and efficiently from order through to despatch. As our Sales Order Processor you will work closely with colleagues in finance, logistics, warehouse and sales, along with our customers and dealers based in the Americas and EMEA regions of the world.

Key Responsibilities:

• Order Management: Entering and processing customer orders accurately using our ERP or MRP system.
• Cross-Department Coordination: Liaising with production, warehousing, purchasing, and logistics teams to track stock availability and lead times.
• Customer Support: Acting as the point of contact for customer updates, delivery schedules, resolving queries and monitoring order progress and provide updates.
• Documentation: Raising works orders, pick lists, and dispatch paperwork, ensuring all are accurate and maintained in accordance with company procedures.
• Ad-Hoc: Assist with stock and other administration related requirements of the department.

Requirements:

• ESSENTIAL - Previous experience in a sales order processing, order administration, sales support, internal account management or similar role.
• Knowledge of working across various global time zones and currencies - Dollars, Euros and Sterling would be beneficial.
• Experience using ERP/MRP Systems and all Microsoft Packages.
• Excellent attention to detail with strong administration and organisational skills.
• Experience in the engineering, manufacturing, telecoms or logistics sector would prove highly beneficial.
• Excellent English language written and verbal skills.
• Commercial awareness and customer-focused thinking.
• Highly-motivated, pro-active and able to manage your own workload.
• Enjoy working in a fast-paced environment.

Please note - this role is contract role to cover a period of LTS of a colleague. SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.