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- Tasks: Support customers in using and optimising SRT systems for their needs.
- Company: Join a leading UK-based company innovating in marine surveillance technology.
- Benefits: Enjoy excellent pay, private medical care, and long-term career development.
- Why this job: Make a real impact in marine safety while working with diverse clients globally.
- Qualifications: Bilingual in English and Arabic, with a background in IT product management or training.
- Other info: This is a non-sales role focused on customer support and system integration.
SRT Marine Systems plc (SRT) are a market leader in international marine surveillance technology and systems. We are an ambitious multi-national company headquartered in the UK with a global customer base. The company has a significant impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that enhance security, safety, and environmental protection. Our customers range from the largest national coast guards to individual vessel owners.
We are seeking a bi-lingual (English & Arabic), ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager. You will be trained to expert level on our system to provide frontline continuous operating support to our customers. As our Customer Success Manager, you will help customers use and set up their SRT system to ensure they gain optimal benefit, including ad-hoc user-related troubleshooting. You will also provide our product development teams with insights on how the customer uses our product to implement improvements.
This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside the box to support and coach the customer. You will work continuously embedded with the customer, dealing with people of all levels.
Responsibilities - Customer Success Manager (not exhaustive):- Work with the customer to configure system functionality settings that deliver the outcomes requested by the customer.
- Understand the customer's operational objectives and problems and evolve system settings and configurations that solve these challenges.
- Help the customer evolve their organisation to be fully integrated operationally within our system platform.
- Provide front line user support to enable them to smoothly use the system.
- Provide continuous insightful feedback on suggested improvements and new functionalities to our product management and development teams.
Please note - this is NOT a sales role; this role is for continued integration of our project and customer support.
Requirements - Customer Success Manager:- Bilingual, English & Arabic - highly advantageous.
- Inquisitive with excellent problem-solving capabilities.
- Excellent interpersonal communication skills.
- Professional and discrete.
- Natural ability to quickly understand new concepts and products.
- Experience in IT product management or a training background for complex computer applications would be beneficial.
- Excellent pay.
- Long term career development opportunities.
- Benefits package that includes private medical care.
Customer Success Manager - Bahrain (open to Expats) employer: SRT Marine Systems plc
Contact Detail:
SRT Marine Systems plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Bahrain (open to Expats)
✨Tip Number 1
Familiarise yourself with SRT Marine Systems and their products. Understanding their marine surveillance technology will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your bilingual skills, especially in technical contexts. Being fluent in both English and Arabic is crucial for this role, so practice articulating complex concepts in both languages.
✨Tip Number 3
Network with current or former employees of SRT. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills. Think of examples from your past experiences where you've successfully resolved customer issues or improved processes, as these will be key in the Customer Success Manager role.
We think you need these skills to ace Customer Success Manager - Bahrain (open to Expats)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, IT product management, or training for complex applications. Emphasise your bilingual skills in English and Arabic, as this is a key requirement for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of SRT Marine Systems and their mission. Explain how your background aligns with the responsibilities of the Customer Success Manager role and how you can contribute to enhancing customer satisfaction.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully solved complex problems in previous roles. Highlight your inquisitive nature and ability to understand new concepts quickly, as these are crucial for the position.
Highlight Interpersonal Skills: Since the role involves working closely with customers, emphasise your excellent interpersonal communication skills. Mention any experiences where you've effectively collaborated with diverse teams or supported clients in a technical capacity.
How to prepare for a job interview at SRT Marine Systems plc
✨Showcase Your Bilingual Skills
Since the role requires fluency in both English and Arabic, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking about your experiences in both languages.
✨Understand the Product and Its Impact
Research SRT Marine Systems and their products thoroughly. Understand how their marine surveillance technology works and its significance in enhancing security and safety. This knowledge will help you articulate how you can contribute to customer success.
✨Prepare for Problem-Solving Scenarios
Given the nature of the role, expect to face hypothetical scenarios where you'll need to demonstrate your problem-solving skills. Think of examples from your past experiences where you've successfully resolved complex issues, especially in a customer support or product management context.
✨Emphasise Interpersonal Skills
As a Customer Success Manager, you'll be dealing with customers at various levels. Highlight your interpersonal communication skills and provide examples of how you've effectively interacted with clients or team members in previous roles. This will show your ability to build relationships and support customers effectively.
