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- Tasks: Lead technical support for cutting-edge marine surveillance systems and solve complex issues.
- Company: Join a leading international marine technology company with a global impact.
- Benefits: Competitive salary, generous leave, pension contributions, and career development opportunities.
- Why this job: Make a real difference in marine safety while working with innovative technologies.
- Qualifications: Strong IT infrastructure knowledge and problem-solving skills required.
- Other info: Dynamic role with hybrid working options in a vibrant Bristol office.
The predicted salary is between 48000 - 72000 £ per year.
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of Maritime Domain Awareness (MDA) technologies, products and systems that significantly enhance security, safety and environmental protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners.
SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world.
The SRT MDA system is a sophisticated integrated IT system built around our proprietary GeoVS software, which is fully installed and operated on our customers' premises. It is constantly used for mission critical activities that vary from detection of smuggling to marine safety.
The Technical Manager - Customer Support will be responsible for ensuring that our mission critical MDA systems in active use by our customers are operating reliably and properly, and any reported issues or those found through our own monitoring activities are rapidly investigated, diagnosed and resolved. As the front-line support for our systems and the point of first contact for our customers, this is a dynamic, fast-paced and interesting role for an individual who is extremely inquisitive and technically talented.
As our Technical Manager - Customer Support, you will not only be extremely hands-on but also manage a small team of technicians who will support the customers' own system support teams. The diversity of our systems and customers means the role will suit an ambitious person who has a deep IT system and/or system engineering background coupled with a highly inquisitive nature. You will enjoy diagnosing root causes and defining and implementing solutions quickly. You will become the expert on each system and its setup and be the go-to person within SRT Customer Support!
The role of Technical Manager - Customer Support is based in our Bristol office with some flexibility for hybrid working. Our office is based in Bristol City Centre and therefore easily commutable.
Responsibilities
- Technical Leadership & System Expertise
- Become the CST technical authority on the MDA system, including (not exhaustive):
- GeoVS software architecture and functionality
- System data sources, Sensor integration (AIS, radar, satellite, cameras, radio, etc.)
- Network infrastructure, server environments, virtualisation, interfaces, and data pipelines
- Translate complex technical concepts into clear guidance for CST engineers, customers, and cross-functional teams
- Own and maintain CST technical documentation, troubleshooting, and diagnostic frameworks
- Advanced Problem-Solving Ownership
- Lead and drive problem solving for all system issues
- Ensure issues are not closed until true root cause is identified (not a symptom or assumption)
- Corrective actions are verified as effective and preventative actions are implemented and documented
- Lead, coach and guide other CST engineers and technicians
- Continuous Improvement & Quality Assurance
- Analyse trends across tickets, events, and sensor/system performance to identify recurring patterns and systemic weaknesses
- Drive initiatives to improve system uptime and reliability, data quality, installation and configuration standards along with recommending and initiating improvements in process, documentation, and training
Skills & Experience
- Strong understanding of IT infrastructure: networks, firewalls, VLANs, servers, virtualisation, storage
- Experience of diagnosing and resolving issues on complex integrated professional IT systems
- Ability to interpret system logs, data flows, and performance metrics
- Strong analytical mindset with the ability to track, record, diagnose and resolve complex technical issues and eliminate recurrence
About You!
- Technically curious and self-driven to understand why systems behave as they do!
- Comfortable in both hands-on diagnostics and strategic-level system analysis
- Willing to be included in our 24/7 on-call rota system
- Calm, structured approach during high-pressure incidents in an extremely fast-paced engineering sector
Benefits of the Technical Manager - Customer Support
- Highly Competitive Salary
- Matched company pension contributions up to 5%
- 25 days annual leave rising to 28 days with service
- Career development opportunities
- Company 'Get to know you' days
SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
Technical Manager - Customer Support in Bristol employer: SRT Marine Systems plc
Contact Detail:
SRT Marine Systems plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Manager - Customer Support in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at SRT Marine Systems on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. This insider info can give you a leg up!
✨Tip Number 2
Prepare for technical questions! Brush up on your knowledge of IT infrastructure, system diagnostics, and the specific technologies mentioned in the job description. Being able to discuss these topics confidently will show you're the right fit for the Technical Manager role.
✨Tip Number 3
Show your problem-solving skills! During interviews, be ready to share examples of how you've tackled complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the SRT team. Let’s make your dream job a reality!
We think you need these skills to ace Technical Manager - Customer Support in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Manager role. Highlight your IT infrastructure knowledge and problem-solving abilities, as these are key for us at SRT.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've tackled complex technical issues in the past and how you can bring that expertise to SRT.
Show Your Passion for Technology: We love candidates who are genuinely curious about technology! In your application, let us know what drives your interest in maritime systems and how you stay updated with industry trends.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at SRT Marine Systems plc
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the MDA system and GeoVS software. Brush up on your knowledge of IT infrastructure, sensor integration, and network environments. Being able to discuss these topics confidently will show that you're the right fit for the Technical Manager role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or challenges. Think through some real-life examples where you've diagnosed and resolved complex problems. This will demonstrate your analytical mindset and ability to lead others in troubleshooting.
✨Show Your Leadership Skills
As a Technical Manager, you'll be leading a team. Be ready to discuss your experience in coaching and guiding others. Share examples of how you've successfully managed teams or projects, especially in high-pressure situations, to highlight your leadership capabilities.
✨Emphasise Continuous Improvement
SRT values innovation and improvement. Be prepared to talk about how you've identified trends or weaknesses in previous roles and what initiatives you've implemented to enhance system reliability or performance. This will align with their focus on quality assurance and continuous improvement.
