At a Glance
- Tasks: Support major accounts with plant hire needs and ensure seamless service delivery.
- Company: Join a respected leader in the UK construction support industry.
- Benefits: Competitive salary, 25 days holiday, gym membership, and personal development vouchers.
- Other info: Dynamic role with opportunities for career progression in a thriving business.
- Why this job: Be part of exciting projects and grow your career in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service or plant hire preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Key Accounts Hire Controller to join a small dedicated team in Hertfordshire. As a leading Specialist Construction Products Recruiter, SRS Recruitment Solutions is working on behalf of a leading supplier of plant hire for the construction industry who, due to continued success, are recruiting a Key Accounts Hire Controller.
The Company
Our client is one of the UK's most respected construction support businesses, providing nationwide plant hire, transport, training, and labour solutions. Established over four decades ago, the company has grown into a market leader, supporting many of the UK's flagship infrastructure and construction projects.
The Opportunity
This is a fast‑paced and customer‑focused position where you will support major account customers with their plant hire requirements. You will coordinate hire enquiries, manage quotations, liaise with internal departments, and ensure customers receive a seamless service from enquiry through to delivery.
Key Responsibilities
- Managing incoming hire enquiries from key account customers
- Providing product guidance and recommending suitable equipment solutions
- Preparing accurate quotations and processing hire requests
- Coordinating with operational teams to ensure equipment availability and timely delivery
- Working closely with logistics, credit control, transport, and depot teams to fulfil customer requirements
- Building and maintaining strong relationships with customers and internal stakeholders
- Monitoring customer requests and ensuring queries are resolved efficiently
- Supporting the achievement of departmental service and profitability objectives
- Maintaining accurate records and updating internal systems
- Visiting customer sites when required to strengthen relationships and gain a better understanding of project requirements
Candidate Requirements
The ideal candidate will be highly organised, customer‑focused, and capable of managing multiple priorities within a busy commercial environment.
- Excellent communication and relationship‑building skills
- Strong organisational skills and attention to detail
- A proactive and solutions‑focused approach
- The ability to work effectively under pressure and meet deadlines
- Good IT literacy and confidence using business systems and Microsoft Office applications
- Strong administrative and coordination skills
- A positive attitude and willingness to collaborate across departments
- Previous experience within plant hire, tool hire, construction support services, customer service, sales support, or hire desk environments would be advantageous
What's on Offer
- Competitive salary package
- Ongoing training and career development opportunities
- Supportive and collaborative working environment
- Employee wellbeing initiatives
- Opportunities to progress within a growing and successful business
- The chance to work with a market‑leading organisation supporting major UK construction and infrastructure projects
Location/Area: Hertfordshire (Office‑based)
Salary: Negotiable, basic salary (DOE)
Package: 25 days holiday + bank holidays, £250 'Love to Learn' voucher each year to support your personal growth and learning goals, subsidised gym membership, enhanced maternity and paternity leave, mental health and wellbeing support programmes.
Key Accounts Hire Controller in Watford employer: SRS Recruitment Solutions
As a leading supplier of plant hire for the construction industry, our client offers an exceptional work environment in Hertfordshire, characterised by a supportive and collaborative culture. Employees benefit from ongoing training, career development opportunities, and a comprehensive wellbeing programme, making it an ideal place for those seeking meaningful and rewarding employment while contributing to major UK infrastructure projects.
StudySmarter Expert Advice🤫
We think this is how you could land Key Accounts Hire Controller in Watford
✨Tip Number 1
Network like a pro! Reach out to people in the construction and plant hire industry. Attend events, join online forums, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use video calls to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Key Accounts Hire Controller in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Accounts Hire Controller role. Highlight your experience in plant hire or customer service, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced, customer-focused position. Mention specific examples of how you've built strong relationships with customers in the past.
Show Off Your IT Skills:Since good IT literacy is key for this role, make sure to mention any relevant software or systems you’re familiar with. If you’ve used business systems or Microsoft Office applications, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at SRS Recruitment Solutions
✨Know Your Stuff
Make sure you understand the plant hire industry and the specific services the company offers. Brush up on key terms and processes related to plant hire, as well as any recent projects they’ve been involved in. This will show that you're genuinely interested and knowledgeable about the role.
✨Showcase Your Organisational Skills
Since this role requires managing multiple priorities, be ready to discuss how you stay organised. Prepare examples of how you've successfully juggled tasks in previous roles, especially in fast-paced environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask them about their experiences at the company and share your enthusiasm for working collaboratively. Strong relationship-building skills are crucial for this role, so demonstrate your ability to connect with others.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team dynamics, the company's future projects, or how success is measured in this role. This not only shows your interest but also helps you assess if the company is the right fit for you.
