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For Companies At a Glance
- Tasks: Coordinate HVAC service activities, schedule repairs, and manage customer communications.
- Company: Join a top UK HVAC Group known for its professionalism and dedication.
- Benefits: Enjoy a competitive salary, pension, healthcare, 25 days holiday, and hybrid work options.
- Why this job: Build your career in a supportive environment with excellent growth opportunities.
- Qualifications: Experience in commercial HVAC, strong communication, and organizational skills required.
- Other info: Must be available for on-call rotations and comfortable discussing technical equipment.
The predicted salary is between 24000 - 40000 £ per year.
Vacancy No 5283
Vacancy Title: SERVICE COORDINATOR
Location: SOUTHWEST LONDON – FIXED ROLE | HYBRID ONCE PROVEN
Vacancy Description
Do you have an interest in building a career with a market leading company? If so, this exciting opportunity to join a market leading award-winning Contractor & Service provider of SPECIALIST COOLING & ASSOCIATED SOLUTIONS might be exactly what you have been looking for.
The Company
A successful UK HVAC Group with an incredible reputation built up through years of dedication and professionalism. Our client is a London based Specialist Contractor, product and service provider of high-end technical HVAC solutions – Chillers, Air Handling Units, Comfort Cooling and energy efficient ventilation and full HVAC turnkey services amongst many others closely aligned solutions. Our client is committed to the continuous development of their people and offers a warm and extremely rewarding working environment and excellent career progression opportunities to anyone who joins their business.
The Role
Commercial HVACR Service Coordinator will coordinate the field activities of the service division. This would include answering the telephone, speaking with customers to determine whether the call requires immediate attention, and scheduling all field engineering personnel for seasonal preventive maintenance contracts, service repairs & replacements.
Duties:
- Schedule & create work orders for preventative maintenance.
- Schedule & create work orders for service repairs & replacements.
- Dispatch technicians to emergency service calls.
- Review & process work orders and purchase orders.
- Procure parts for scheduled repairs.
- Track down parts for emergency repairs.
- Provide estimated costs for repairs when requested by the customer.
- Review field generated paperwork and prepare for invoicing by the administrator.
Qualifications:
- Must work well under pressure.
- Must have excellent communication skills.
- Must have excellent organizational skills with an attention to detail.
- Must be self-sufficient and able to perform the Job Duties.
- Must have experience specific to the Commercial or Industrial HVAC industry.
- Outgoing, professional, ambitious, and drug-free.
- Comfortable discussing equipment with the customer.
- Able to work Monday through Friday, 8 hours per day, 40 hours per week.
- Able to coordinate an on-call rotation for nights & weekends.
- Understand the basic functions of the following: HVAC Systems – Chillers, Air Handlers, Split System A/C heat pumps and Packaged Terminal Air Conditioners, VAV Systems, Fans, Variable Frequency Drives, Water Pumps & Water heaters.
Additional Skills Desired:
- Field experience in service & repairs of HVAC equipment.
- Working knowledge of electrical systems.
- Basic knowledge of low voltage controls & building automation systems.
SALARY & BENEFITS: BASIC SALARY (up to £40,000 D.O.E) + PENSION + HEALTHCARE + LIFE ASSURANCE + 25 DAYS HOLIDAY + MOBILE + LAPTOP
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Service Coordinator – HVAC (5283) employer: SRS Recruitment Solutions
Contact Detail:
SRS Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator – HVAC (5283)
✨Tip Number 1
Familiarize yourself with the specific HVAC systems mentioned in the job description, such as chillers and air handling units. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in coordinating service activities or managing schedules. Being able to discuss real-life examples of how you've successfully handled similar responsibilities can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your communication skills during the interview. Since the role involves a lot of customer interaction, practice articulating how you would handle various customer scenarios, especially under pressure.
✨Tip Number 4
Research the company’s reputation and recent projects. Being knowledgeable about their work and values will allow you to tailor your responses and show that you are a good fit for their team culture.
We think you need these skills to ace Service Coordinator – HVAC (5283)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Coordinator position. Highlight the key responsibilities and qualifications required, such as scheduling work orders and excellent communication skills.
Tailor Your CV: Customize your CV to reflect your experience in the HVAC industry. Emphasize any relevant roles where you coordinated service activities or managed customer communications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the HVAC field and your ability to work under pressure. Mention specific examples of how you've successfully managed similar tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at SRS Recruitment Solutions
✨Show Your HVAC Knowledge
Make sure to brush up on your understanding of HVAC systems, including chillers, air handlers, and heat pumps. Being able to discuss these topics confidently will demonstrate your expertise and suitability for the role.
✨Highlight Your Organizational Skills
Since the role involves scheduling and coordinating service calls, be prepared to share examples of how you've successfully managed multiple tasks or projects in the past. This will showcase your ability to work well under pressure.
✨Demonstrate Excellent Communication
As a Service Coordinator, you'll need to communicate effectively with both customers and technicians. Practice articulating your thoughts clearly and consider discussing a time when you resolved a customer issue through effective communication.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as emergency service calls or scheduling conflicts. Think through potential scenarios and how you would approach them to show your problem-solving skills.
