At a Glance
- Tasks: Support major account customers with their plant hire needs and ensure seamless service delivery.
- Company: Join a respected leader in the construction support industry with a strong reputation.
- Benefits: Competitive salary, ongoing training, wellbeing initiatives, and career progression opportunities.
- Other info: Office-based role in Hertfordshire with a collaborative and supportive work environment.
- Why this job: Be part of a dynamic team supporting major UK construction projects and make a real impact.
- Qualifications: Strong communication skills, organisational abilities, and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a leading Specialist Construction Products Recruiter, SRS Recruitment Solutions is working on behalf of a leading supplier of plant hire for the construction industry who, due to continued success, are seeking to recruit a Key Accounts Hire Controller to join their small dedicated team in Hertfordshire.
The Company
Our Client is one of the UK's most respected construction support businesses, providing nationwide plant hire, transport, training, and labour solutions. Established over four decades ago, the company has grown into a market leader, supporting many of the UK's flagship infrastructure and construction projects. Renowned for its customer-first approach, commitment to safety, and investment in innovation and sustainability, the business offers employees the opportunity to join a progressive, growing organisation with a strong reputation across the construction industry.
The Opportunity
This is a fast-paced and customer-focused position where you will play a key role in supporting major account customers with their plant hire requirements. Acting as a central point of contact, you will coordinate hire enquiries, manage quotations, liaise with internal departments, and ensure customers receive a seamless service from enquiry through to delivery. The successful candidate will enjoy working in a busy environment, building strong customer relationships and ensuring that service levels consistently exceed expectations.
Key Responsibilities
- Managing incoming hire enquiries from key account customers
- Providing product guidance and recommending suitable equipment solutions
- Preparing accurate quotations and processing hire requests
- Coordinating with operational teams to ensure equipment availability and timely delivery
- Working closely with logistics, credit control, transport, and depot teams to fulfil customer requirements
- Building and maintaining strong relationships with customers and internal stakeholders
- Monitoring customer requests and ensuring queries are resolved efficiently
- Supporting the achievement of departmental service and profitability objectives
- Maintaining accurate records and updating internal systems
- Visiting customer sites when required to strengthen relationships and gain a better understanding of project requirements
Candidate Requirements
The ideal candidate will be highly organised, customer-focused, and capable of managing multiple priorities within a busy commercial environment. Applicants should possess:
- Excellent communication and relationship-building skills
- Strong organisational skills and attention to detail
- A proactive and solutions-focused approach
- The ability to work effectively under pressure and meet deadlines
- Good IT literacy and confidence using business systems and Microsoft Office applications
- Strong administrative and coordination skills
- A positive attitude and willingness to collaborate across departments
- Previous experience within plant hire, tool hire, construction support services, customer service, sales support, or hire desk environments would be advantageous
What's on Offer
- Competitive salary package
- Ongoing training and career development opportunities
- Supportive and collaborative working environment
- Employee wellbeing initiatives
- Opportunities to progress within a growing and successful business
- The chance to work with a market-leading organisation supporting major UK construction and infrastructure projects
This is an excellent opportunity for an organised and customer-focused individual looking to develop their career within a respected and growing business operating at the forefront of the construction support sector.
Location/Area: HERTFORDSHIRE (Office-based)
Salary: NEGOTIABLE BASIC SALARY (DOE)
Package: 25 Days Holiday + Bank Holidays, £250 ‘Love to Learn’ voucher each year to support your personal growth and learning goals, Subsidised gym membership, enhanced maternity and paternity leave, mental health and wellbeing support programs.
Key Accounts Hire Controller in Holywell employer: SRS Recruitment Solutions
As a leading supplier of plant hire in the construction industry, our client offers an exceptional work environment in Hertfordshire, characterised by a strong commitment to employee development and wellbeing. With a focus on innovation and sustainability, employees benefit from ongoing training, a supportive team culture, and opportunities for career progression within a respected organisation that plays a vital role in major UK infrastructure projects.
StudySmarter Expert Advice🤫
We think this is how you could land Key Accounts Hire Controller in Holywell
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door when applying for the Key Accounts Hire Controller role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and plant hire. Think about how your skills align with the job description and be ready to share examples of your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Key Accounts Hire Controller in Holywell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Accounts Hire Controller role. Highlight your experience in plant hire or customer service, and don’t forget to showcase those organisational skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've built strong customer relationships or managed multiple priorities in a busy environment.
Show Off Your IT Skills:Since good IT literacy is key for this role, make sure to mention any relevant software or systems you’ve used in the past. We want to see that you’re confident with business systems and Microsoft Office applications!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at SRS Recruitment Solutions
✨Know Your Stuff
Before the interview, make sure you understand the plant hire industry and the specific services offered by the company. Familiarise yourself with common equipment and solutions they provide, as well as their customer-first approach. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Key Accounts Hire Controller, you'll need to juggle multiple priorities. Prepare examples from your past experiences where you've successfully managed competing tasks or projects. Highlight your attention to detail and how you ensure nothing slips through the cracks, especially when it comes to customer service.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Use your excellent communication skills to engage them in conversation. Ask insightful questions about the team dynamics and how they collaborate across departments. This shows you're not just interested in the job, but also in being a part of their culture.
✨Be Solutions-Focused
Demonstrate your proactive approach by discussing how you've tackled challenges in previous roles. Share specific examples where you identified a problem and implemented a solution, particularly in customer service or coordination scenarios. This will illustrate your ability to think on your feet and contribute positively to the team.
