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For Companies At a Glance
- Tasks: Manage hire enquiries and orders while providing excellent customer service.
- Company: Join a leading company in the plant and tool hire industry.
- Benefits: Enjoy a friendly team environment with no weekend work.
- Why this job: Be part of a supportive team and contribute to major projects nationwide.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Work Monday to Friday, 7:30am to 5:00pm.
The predicted salary is between 24000 - 36000 £ per year.
Our client, a leader in the plant and tool hire industry, is on the lookout for a confident and motivated individual to join their Key Accounts Office as a Hire Desk Controller, based in Stockport.
About the Role
As a Hire Desk Controller, you’ll play a key role in delivering top-tier service, ensuring hire requirements are met efficiently and professionally. You’ll be part of an experienced, friendly team dedicated to providing outstanding customer service and supporting major projects across the country.
Key Responsibilities
- Handle incoming hire enquiries via phone and email
- Process and manage equipment hire orders with speed and accuracy
- Build and maintain strong relationships with key account customers
- Liaise with depots and suppliers to ensure on-time deliveries and collections
- Provide updates and support to customers throughout the hire process
- Maintain accurate records and data entry within the hire management system
What They’re Looking For
- Excellent telephone manner and communication skills
- Confident and professional when dealing with customers
- Computer literate with strong attention to detail
- Organised, proactive, and able to work well under pressure
- A team player with a can-do attitude
Working Hours
Monday to Friday: 7:30am – 5:00pm (No weekends!)
Hire Desk Coordinator employer: SRS Recruitment Solutions
Contact Detail:
SRS Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Coordinator
✨Tip Number 1
Familiarise yourself with the plant and tool hire industry. Understanding the key players, trends, and challenges will help you speak confidently about the role and demonstrate your genuine interest during any discussions.
✨Tip Number 2
Practice your telephone communication skills. Since you'll be handling incoming hire enquiries, being articulate and friendly over the phone is crucial. Consider role-playing with a friend to refine your approach.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to work well under pressure, which is essential for this role.
✨Tip Number 4
Network with current or former employees in the industry. They can provide insights into the company culture and expectations, which can be invaluable when you're discussing your fit for the role.
We think you need these skills to ace Hire Desk Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hire Desk Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to handle enquiries and manage orders efficiently.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and ability to work under pressure, as these are crucial for the position. Provide specific examples of how you've successfully managed customer relationships in the past.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at SRS Recruitment Solutions
✨Showcase Your Communication Skills
As a Hire Desk Coordinator, you'll need excellent communication skills. During the interview, demonstrate your ability to articulate clearly and confidently, especially when discussing how you would handle customer enquiries.
✨Highlight Your Organisational Skills
Being organised is crucial for this role. Prepare examples of how you've managed multiple tasks or projects simultaneously in previous jobs, showcasing your ability to work well under pressure.
✨Demonstrate Your Team Spirit
This position requires a team player. Be ready to discuss experiences where you've collaborated with others to achieve a common goal, emphasising your proactive attitude and willingness to support colleagues.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their operations in the plant and tool hire industry will help you answer questions more effectively and show your genuine interest in the role.
