At a Glance
- Tasks: Be the go-to person for IT support, solving tech issues and ensuring user satisfaction.
- Company: Join SRM Digital Ltd, a dynamic company focused on delivering top-notch IT solutions across the UK and Europe.
- Benefits: Enjoy a contract role with opportunities for growth and development in a fast-paced environment.
- Other info: Preferred candidates will have ITIL certification and experience with service desk tools.
- Why this job: Gain hands-on experience in IT support while working in a collaborative and innovative culture.
- Qualifications: 1-2 years in IT support, basic tech knowledge, and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: IT Service Desk Analyst (English, Spanish & Italian)
Key Responsibilities
- Provide Level 1 IT support and troubleshoot technical issues
- Log, prioritize, and manage incidents and service requests using ServiceNow
- Monitor ticket queues and ensure SLA compliance
- Assign or elevate tickets to the appropriate support teams
- Coordinate cross-functional ticket resolution to ensure customer satisfaction
Required Skills
- Experience in an IT Service Desk or Technical Support environment
- Hands‑on experience with ServiceNow
- Fluent in English, Spanish, and Italian (native or near‑native proficiency)
- Strong troubleshooting, communication, and customer service skills
- Ability to prioritize tasks, follow Service Desk processes, and work effectively in a team
- Willingness to learn and adapt to new technologies and processes
Service Desk Analyst in Chester employer: SRMD Ltd.
At SRMD Ltd., we pride ourselves on fostering a dynamic and inclusive work culture that values diversity and encourages professional growth. As a Multilingual IT Service Desk Analyst in Chester, you'll benefit from comprehensive training programs, a supportive team environment, and opportunities for career advancement, all while enjoying the vibrant community and rich history of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Chester
✨Tip Number 1
Familiarise yourself with common IT support tools like ServiceNow, Jira, or Zendesk. Having hands-on experience or even just a basic understanding of these platforms can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, as you'll be the first point of contact for users. Practising how to explain technical issues in simple terms can help you stand out during interviews.
✨Tip Number 3
Consider obtaining an ITIL Foundation certification if you haven't already. This shows potential employers that you have a solid understanding of IT service management principles, which is highly valued in this role.
✨Tip Number 4
Prepare for situational questions by thinking of examples from your past experiences where you've successfully resolved technical issues or improved customer satisfaction. This will demonstrate your problem-solving skills effectively.
We think you need these skills to ace Service Desk Analyst in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support roles. Emphasise your familiarity with Windows OS, MS Office, and any service desk tools you've used, such as ServiceNow or Jira.
Craft a Strong Cover Letter:Write a cover letter that showcases your communication and problem-solving skills. Mention specific examples of how you've successfully resolved technical issues in the past to demonstrate your capability.
Highlight Relevant Certifications:If you have an ITIL Foundation certification or equivalent knowledge, be sure to mention it prominently in your application. This can set you apart from other candidates.
Follow Up:After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at SRMD Ltd.
✨Know Your Technical Basics
Make sure you brush up on your knowledge of Windows OS, MS Office, and common IT systems. Being able to demonstrate your understanding of these tools during the interview will show that you're ready to tackle the technical issues that may come your way.
✨Practice Your Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with users who may not be tech-savvy. Practise explaining technical concepts in simple terms, and be prepared to showcase your problem-solving skills through examples from your past experience.
✨Familiarise Yourself with Service Desk Tools
If you have experience with service desk tools like ServiceNow, Jira, or Zendesk, be ready to discuss it. If not, take some time to learn about these platforms, as familiarity can give you an edge in the interview.
✨Show Enthusiasm for Customer Satisfaction
Highlight your commitment to following up with users to ensure their issues are resolved and they are satisfied with the service. This demonstrates that you value customer relationships and understand the importance of user experience in IT support.
