At a Glance
- Tasks: Provide hands-on IT support for end-user devices and troubleshoot technical issues.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Competitive salary, travel opportunities, and a chance to enhance your tech skills.
- Other info: Opportunity for career growth in a fast-paced tech environment.
- Why this job: Make a real difference by supporting users and ensuring smooth IT operations.
- Qualifications: 4+ years in IT support, strong troubleshooting skills, and excellent customer service.
The predicted salary is between 32000 - 40000 £ per year.
We are looking for an experienced Onsite IT Support Engineer with 4+ years of experience in Desktop/Deskside Support to provide hands‑on technical support for end‑user devices and IT infrastructure. The ideal candidate will be responsible for troubleshooting hardware and software issues, supporting Windows environments, Office 365, mobile devices, AV equipment, and ensuring high‑quality customer service while meeting SLA requirements. The role requires occasional travel to remote office locations.
Key Skills:
- 4+ years of Desktop/Deskside/Onsite IT Support experience
- Windows 10 & 11 administration and troubleshooting
- Microsoft 365 (Office 365), Teams
- ServiceNow or similar ITSM ticketing tools
- Hardware & software troubleshooting (Desktops, Laptops, Printers, Mobile Devices)
- Basic LAN and Video Conferencing support
- Asset Management and Smart Hands support
- Excellent customer service and communication skills
- Ability to travel to remote office locations
Responsibilities:
- Provide 2nd line onsite technical support for end‑user devices and applications.
- Diagnose and resolve hardware, software, operating system, and connectivity issues.
- Perform OS installations, imaging, device deployments, and user onboarding.
- Support Office 365, Teams, Active Directory, Intune, and mobile devices.
- Manage incidents and service requests through ServiceNow while meeting SLA targets.
- Support AV/video conferencing equipment, printers, and peripheral devices.
- Maintain IT assets, documentation, and provide VIP/end‑user support when required.
- Collaborate with internal teams to ensure seamless IT operations and customer satisfaction.
Information Technology Support Engineer in Perth employer: SRMD Ltd.
At SRMD Ltd., we pride ourselves on fostering a dynamic and inclusive work culture that values diversity and encourages professional growth. As a Multilingual IT Service Desk Analyst in Chester, you'll benefit from comprehensive training programs, a supportive team environment, and opportunities for career advancement, all while enjoying the vibrant community and rich history of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Perth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SRMD Ltd. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SRMD Ltd. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SRMD Ltd.!
✨Direct Apply to SRMD Ltd.
Let's not forget to apply directly through the SRMD Ltd. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Engineer in Perth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SRMD Ltd..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SRMD Ltd.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SRMD Ltd.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
