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For Companies At a Glance
- Tasks: Manage staffing requests and coordinate bookings to keep operations running smoothly.
- Company: Rapidly growing organisation centralising staffing management across multiple sites.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be the key player in transforming staffing operations and making a real impact.
- Qualifications: Experience in fast-paced environments and strong communication skills.
- Other info: Opportunity to lead a team and develop scalable processes for national scheduling.
The predicted salary is between 36000 - 60000 £ per year.
I’m working exclusively with a large, multi-site organisation that has grown rapidly and is now centralising how it manages short-notice staffing requirements. They operate a successful internal staffing model and are implementing a national framework where all same-day and planned cover is coordinated through a dedicated Absence Hotline. This is a pivotal hire in that transition.
When a call comes in early in the morning, you are the calm, decisive operator who assesses availability, makes fast decisions, manages suppliers, and ensures sites remain operational. Initially hands-on, this role is designed to grow into leading a national scheduling and operations function.
What you’ll be responsible for
- Own the Absence Hotline, managing same-day and planned cover requests
- Schedule and deploy pre-vetted internal staff in response to short-notice absence
- Coordinate bookings with approved external agencies when internal cover is unavailable
- Ensure all agency-supplied workers meet required booking standards, including:
- Confirmed DBS clearance
- Receipt and recording of agency CVs and booking forms
In addition, you will:
- Produce regular operational reports showing:
- Where and when agency cover has been required
- Roles, locations and days most frequently impacted
- Gaps in internal staffing availability
- Priority areas for hiring to reduce ongoing agency usage
As the model matures, you will:
- Create scalable processes, playbooks and SLAs for centralised absence management
- Support site leaders through the transition to a national scheduling model
- Hire, coach and manage a small team of Schedulers / Coordinators
- Track and improve KPIs such as fill rate, time-to-fill, agency dependency and service satisfaction
- Work with senior stakeholders to continuously refine and scale the operating model
This role will suit someone who:
- Thrives in fast-paced, real-time operational environments
- Is comfortable working early hours and managing competing priorities
- Takes a commercially disciplined approach to agency usage
- Enjoys turning operational data into practical insight
- Can influence without authority, working effectively alongside recruitment teams
- Builds credibility through consistency, service and strong communication
Workforce Scheduling Manager in Welwyn Garden City employer: SRM Recruitment
Contact Detail:
SRM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Scheduling Manager in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to workforce scheduling. Think about how you would handle short-notice staffing challenges and be ready to share your insights.
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used operational data to improve processes in the past. This will demonstrate your ability to turn insights into action, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Workforce Scheduling Manager in Welwyn Garden City
Some tips for your application 🫡
Show Your Calm Decision-Making Skills: In your application, highlight experiences where you had to make quick decisions under pressure. We want to see how you handle fast-paced environments, just like the ones you'll encounter in this role.
Emphasise Your Coordination Experience: Make sure to mention any past roles where you coordinated between different teams or agencies. We love seeing examples of how you've managed multiple priorities and kept everyone on the same page.
Data-Driven Insights Matter: Since this role involves turning operational data into insights, share any relevant experience you have with data analysis. We’re keen to know how you’ve used data to improve processes or inform decision-making.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at SRM Recruitment
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Workforce Scheduling Manager. Familiarise yourself with the Absence Hotline process, how to manage same-day cover requests, and the importance of maintaining accurate booking records. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Decision-Making Skills
Prepare examples from your past experiences where you had to make quick decisions under pressure. Highlight how you assessed availability and managed competing priorities effectively. This will show that you can thrive in fast-paced environments, just like the one this organisation operates in.
✨Communicate Clearly and Effectively
Since this role involves coordinating between various teams and agencies, practice your communication skills. Be ready to discuss how you would ensure clear communication between sites, agencies, and internal teams. Use specific examples to illustrate your ability to build credibility through strong service and communication.
✨Data-Driven Insights Matter
Be prepared to talk about how you can turn operational data into actionable insights. Think about how you would use reports to identify gaps in staffing availability and how you could work with recruitment teams to improve workforce planning. Showing that you can think strategically will set you apart from other candidates.
