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For Companies At a Glance
- Tasks: Be the first voice customers hear and ensure a smooth experience.
- Company: Join a busy, thriving business that values energy and customer-first attitudes.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Other info: Perfect for those who thrive in fast-paced, ever-changing environments.
- Why this job: Make a real difference by building relationships and solving problems daily.
- Qualifications: Experience in customer service or sales support; confident communicator.
The predicted salary is between 25000 - 32000 £ per year.
Are you a confident communicator who enjoys building relationships, solving problems and keeping things moving? This is a brilliant opportunity to join a busy, thriving business where your energy and customer-first attitude will make a real difference.
The Opportunity
This role sits at the heart of the business - you'll be the first voice customers hear and a key driver of a smooth, end-to-end experience. You won't just be taking orders; you'll be building rapport, spotting opportunities to deliver great service, and working collaboratively with internal teams to make sure every customer leaves satisfied. If you enjoy a fast-moving environment where no two days are the same, this could be the perfect next step.
What You'll Be Doing
- Handling inbound customer calls with confidence and professionalism, building strong relationships from the first point of contact
- Processing and managing orders with precision, ensuring everything runs smoothly from enquiry through to fulfilment
- Collaborating with internal teams across sales, warehouse and logistics to deliver a seamless customer journey
- Proactively investigating and resolving queries or discrepancies, keeping customers informed throughout
- Maintaining accurate records and taking ownership of your workload
What We're Looking For
- A background in customer service, sales support, call handling or order processing
- A natural communicator - someone who is confident on the phone and enjoys talking to people
- Detail-driven and accurate, with the ability to multitask in a busy environment
- A proactive, solutions-focused mindset - you look for answers, not just problems
- Comfortable working with internal systems and data entry
- Driven, reliable and a strong team player
The Person
You’ll be the kind of person who takes pride in every interaction. You're personable, professional and you genuinely enjoy helping customers - but you also have the drive and initiative that makes you stand out. Whether you're coming from a customer service background and looking to move into a more commercially focused role, or you're already in sales support and want a fresh challenge, we'd love to hear from you.
Sales Coordinator employer: SRM Recruitment
Contact Detail:
SRM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Coordinator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your communication skills. Highlight your customer service experience and how you can build rapport effortlessly.
✨Tip Number 3
Stay proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in joining their team. Show them your enthusiasm for delivering great service!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to highlight your detail-driven mindset and solutions-focused approach. Let’s get you that dream job!
We think you need these skills to ace Sales Coordinator
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re looking for someone who’s personable and professional.
Tailor Your Application: Make sure to tailor your application to the Sales Coordinator role. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Specific About Your Experience: When discussing your past roles, be specific about your achievements and how they relate to the job. If you've handled customer calls or processed orders, share examples of how you made a difference. We love to see how you’ve contributed to a smooth customer journey!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do at StudySmarter.
How to prepare for a job interview at SRM Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've built relationships and solved problems in previous roles. This will show that you understand the importance of a customer-first attitude.
✨Showcase Your Communication Skills
Since this role involves a lot of phone interaction, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and experiences.
✨Demonstrate Your Detail-Driven Nature
Prepare to discuss how you manage tasks and maintain accuracy in a busy environment. Bring examples of how you've successfully multitasked or handled order processing in the past to highlight your attention to detail.
✨Emphasise Your Team Player Attitude
Be ready to talk about times when you've collaborated with others to achieve a common goal. This role requires working closely with internal teams, so showcasing your ability to work well with others will be key.