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For Companies At a Glance
- Tasks: Be the voice of our customers, ensuring smooth order processing and building strong relationships.
- Company: Join a thriving business where your energy and customer-first attitude truly matter.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Perfect for those who thrive in busy environments and love solving problems.
- Why this job: Make a real difference in customer experiences while enjoying a fast-paced, varied role.
- Qualifications: Experience in customer service or sales support, with strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Are you a confident communicator who enjoys building relationships, solving problems and keeping things moving? This is a brilliant opportunity to join a busy, thriving business where your energy and customer-first attitude will make a real difference.
This role sits at the heart of the business - you'll be the first voice customers hear and a key driver of a smooth, end-to-end experience. You won't just be taking orders; you'll be building rapport, spotting opportunities to deliver great service, and working collaboratively with internal teams to make sure every customer leaves satisfied. If you enjoy a fast-moving environment where no two days are the same, this could be the perfect next step.
What You'll Be Doing
- Handling inbound customer calls with confidence and professionalism, building strong relationships from the first point of contact
- Processing and managing orders with precision, ensuring everything runs smoothly from enquiry through to fulfilment
- Collaborating with internal teams across sales, warehouse and logistics to deliver a seamless customer journey
- Proactively investigating and resolving queries or discrepancies, keeping customers informed throughout
- Maintaining accurate records and taking ownership of your workload
What We're Looking For
- A background in customer service, sales support, call handling or order processing
- A natural communicator - someone who is confident on the phone and enjoys talking to people
- Detail-driven and accurate, with the ability to multitask in a busy environment
- A proactive, solutions-focused mindset - you look for answers, not just problems
- Comfortable working with internal systems and data entry
- Driven, reliable and a strong team player
The Person
You’ll be the kind of person who takes pride in every interaction. You're personable, professional and you genuinely enjoy helping customers - but you also have the drive and initiative that makes you stand out. Whether you're coming from a customer service background and looking to move into a more commercially focused role, or you're already in sales support and want a fresh challenge, we'd love to hear from you.
Sales Coordinator in London employer: SRM Recruitment
Contact Detail:
SRM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm, making a great first impression.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. This will help you feel more confident and articulate during your interviews.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a challenge into an opportunity. This will demonstrate your proactive mindset and ability to keep things moving.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Sales Coordinator in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re looking for someone who’s personable and professional.
Tailor Your Application: Make sure to tailor your application to the Sales Coordinator role. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Use bullet points where necessary to make your achievements stand out, especially if you’ve got some impressive stats or examples to share!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do at StudySmarter.
How to prepare for a job interview at SRM Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've built relationships and solved problems in previous roles. This will show that you understand the importance of a customer-first attitude.
✨Showcase Your Communication Skills
Since this role involves a lot of phone interaction, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable. Highlight your ability to engage with customers and keep them informed throughout their journey.
✨Demonstrate Your Detail Orientation
Prepare to discuss how you manage orders and maintain accurate records. Bring examples of how you've handled multiple tasks in a busy environment without losing track of details. This will prove you're the detail-driven candidate they’re looking for.
✨Emphasise Your Team Spirit
Collaboration is key in this role, so be ready to talk about how you've worked with internal teams in the past. Share specific instances where your teamwork made a difference in delivering great service or resolving issues.