An industry-leading Tech SAAS organization is seeking a proactive and results-driven Credit Control Team Lead to oversee its debt collection processes, optimize cash flow, and lead a dedicated credit control team.
This key leadership position is responsible for setting operational collection targets, managing aged debt, driving down Days Sales Outstanding (DSO), and elevating debtor performance across the business. Acting as an escalation point and strategic process owner, the successful candidate will blend operational excellence with strong leadership and stakeholder management.
Key Responsibilities
Operational & Stakeholder Management
- Oversee the complete end-to-end credit control lifecycle, including customer engagement, dispute resolution, reconciliations, refunds, and precise cash allocation.
- Manage direct debit and credit card collection workflows, ensuring strict data integrity.
- Serve as the senior point of escalation for complex disputes, high-risk accounts, and late payments.
- Manage relationships with external debt collection agencies and authorize accounts progressing to formal legal action.
- Partner cross-functionally with internal departments to resolve queries efficiently and protect customer relationships.
Team Leadership & Coaching
- Lead, mentor, and develop members of the credit control team through regular 1-to-1s, structured performance reviews, and continuous training.
- Drive team productivity and foster a high-performance culture aligned with key business targets.
- Evaluate and champion return-on-investment (ROI) proposals for new team initiatives and productivity tools.
Reporting, Governance & Process Optimization
- Track, analyze, and forecast team KPIs, including DSO, aged debt profiles, ticket throughput, and cash collections.
- Deliver comprehensive reports and bad debt analyses to senior management to highlight trends and mitigate financial risk.
- Lead continuous improvement initiatives to refine credit control frameworks, reduce collection friction, and automate reporting processes.
- Ensure strict adherence to governance standards and support both internal and external audit requirements.
Candidate Profile
Background & Technical Requirements
- Proven Track Record: At least 2+ years of experience in a Credit Control leadership or supervisory role.
- Data & Excel Skills: Advanced Microsoft Excel capabilities, with demonstrated expertise in dashboard creation and handling large data volumes.
- System Proficiency: Strong working knowledge of accounting platforms, CRM systems, and Microsoft 365 tools.
- Financial Foundations: Solid understanding of core bookkeeping principles and bad debt management.
- Process Enhancement: Proven ability to identify process bottlenecks and implement scalable workflow improvements.
- Hands-on experience using NetSuite .
- Currently studying towards or holding a relevant professional credit management or accounting qualification.
Key Qualities & Work Style
- A customer-centric mindset balanced with a task-oriented approach to meeting deadlines and targets.
- Exceptional communication, negotiation, and conflict-resolution skills across all business levels.
- Highly organized with the ability to manage competing priorities for both the team and individual workloads.
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Credit Control Supervisor in London employer: SRM Recruitment
As a leading international investment management group, we pride ourselves on fostering a dynamic and inclusive work culture that encourages innovation and collaboration. Our London and New York offices offer exceptional employee growth opportunities, competitive benefits, and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers in global tax management.
