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For Companies At a Glance
- Tasks: Be the friendly face of customer service, helping people via phone, email, and chat.
- Company: Join a growing organisation with a supportive team culture.
- Benefits: Earn £13.75 per hour, enjoy weekdays off, and make a real difference.
- Why this job: Perfect for those who love helping others in a fast-paced environment.
- Qualifications: Experience in customer service and strong communication skills are a must.
- Other info: Temporary role with potential for growth and learning opportunities.
The predicted salary is between 28500 - 31500 £ per year.
Location: Letchworth, Hertfordshire
Contract: Temporary (approx. 6 months)
Hours: Full-time, 37 hours per week
Pay: £13.75 per hour
About the Role
SRM Recruitment are delighted to be working with a growing organisation seeking a Customer Service Executive to join their busy team. This is a fantastic opportunity for someone who enjoys helping people and thrives in a fast-paced environment. You’ll be the first point of contact for customers, handling enquiries via phone, email, live chat, and face-to-face. The role involves resolving queries quickly and professionally, providing accurate information, and ensuring every customer receives a positive experience.
Key Responsibilities
- Act as the first point of contact for customer enquiries.
- Handle calls, emails, live chat, and occasional letters.
- Provide clear and accurate information on services.
- Log service requests and update records on the CRM system.
- Assist customers in person at the reception area.
- Support customers with digital tools and online services.
- Maintain confidentiality and adhere to GDPR guidelines.
Skills & Experience
- Previous experience in a busy customer service environment (contact centre or reception).
- Strong communication and listening skills.
- Ability to multi-task and work calmly under pressure.
- Good IT skills, including Microsoft Office and CRM systems.
- A positive, helpful attitude and willingness to learn.
What’s on Offer
- £13.75 per hour
- Full-time, Monday to Friday (no weekends)
- Supportive team environment
- Opportunity to make a real difference to customers
Job Type: Temporary (approx. 6 months)
Start Date: ASAP
Customer Service Executive in Letchworth employer: SRM Recruitment
Contact Detail:
SRM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Letchworth
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! Asking about team dynamics or customer service challenges shows that you’re engaged and ready to contribute positively to the team.
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus you’ll be one step closer to landing that Customer Service Executive role. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Executive in Letchworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your previous experience in busy customer service environments and showcase how your skills match what we're looking for.
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would interact with customers.
Highlight Your Problem-Solving Abilities: In a fast-paced environment, being able to resolve queries quickly is key. Share examples in your application where you've successfully handled customer issues or provided excellent service under pressure.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get you started on this exciting opportunity!
How to prepare for a job interview at SRM Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Executive role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Try role-playing common customer service scenarios with a friend or family member. This will help you articulate your thoughts clearly and demonstrate your ability to handle enquiries professionally during the interview.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've resolved customer queries in the past. Think of situations where you had to think on your feet or manage multiple tasks at once. Highlighting these experiences will show that you can thrive in a fast-paced environment, just like the one described in the job description.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer service, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture is a good fit for you.
