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- Tasks: Be the friendly voice for customers, handling calls and providing top-notch support.
- Company: Dynamic recruitment agency in England with a supportive team culture.
- Benefits: Competitive salary, progression opportunities, and a collaborative work environment.
- Why this job: Join a team where your communication skills can shine and make a difference.
- Qualifications: Experience in customer service and sales with strong communication skills.
- Other info: Great opportunity for career growth in a vibrant setting.
The predicted salary is between 28800 - 43200 £ per year.
A dynamic recruitment agency in England is seeking a Customer Service Executive to be the first point of contact for customers. This role involves handling inbound and outbound calls, providing excellent customer support, and maintaining customer records.
Ideal candidates have experience in customer service and sales, possess strong communication skills, and can manage customer interactions positively.
This position offers competitive salary, progression opportunities, and a supportive team environment.
Customer Service Executive — Inbound/Outbound Support in England employer: SRM Recruitment
Contact Detail:
SRM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive — Inbound/Outbound Support in England
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when handling calls.
✨Tip Number 3
Don’t forget to prepare some questions to ask at the end of your interview. It shows that you’re engaged and eager to learn more about the company and the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it’s a great way to stay updated on any new opportunities that pop up.
We think you need these skills to ace Customer Service Executive — Inbound/Outbound Support in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any sales skills you have. We want to see how you've positively managed customer interactions in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Executive role. Share your passion for helping customers and how you can contribute to our supportive team environment.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Keep it clear, concise, and friendly – just like how we interact with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at SRM Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the recruitment agency. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've successfully handled customer interactions, both inbound and outbound.
✨Prepare for Common Scenarios
Think about typical customer service scenarios you might face in this role. Prepare answers for questions like how you would handle an irate customer or how you would upsell a product. This will show that you can think on your feet and are ready for the challenges of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, progression opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
