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For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling calls and providing top-notch support.
- Company: Dynamic recruitment agency in England with a supportive team culture.
- Benefits: Competitive salary, progression opportunities, and a collaborative work environment.
- Why this job: Join a team where your communication skills can shine and make a difference.
- Qualifications: Experience in customer service and sales, with strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
A dynamic recruitment agency in England is seeking a Customer Service Executive to be the first point of contact for customers. This role involves handling inbound and outbound calls, providing excellent customer support, and maintaining customer records.
Ideal candidates have experience in customer service and sales, possess strong communication skills, and can manage customer interactions positively.
This position offers competitive salary, progression opportunities, and a supportive team environment.
Customer Service Executive — Inbound/Outbound Support employer: SRM Recruitment
Contact Detail:
SRM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive — Inbound/Outbound Support
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling calls, try role-playing with a friend or family member. This will help you feel more confident and prepared for those customer interactions.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and connect with potential employers. Plus, it’s a great way to stay updated on new opportunities tailored just for you.
We think you need these skills to ace Customer Service Executive — Inbound/Outbound Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any sales skills you have. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Service Executive role and how your skills align with what we’re looking for. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves lots of interaction with customers, make sure your written application reflects your strong communication skills. We love clear, concise, and engaging writing that shows you can connect with people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SRM Recruitment
✨Know the Company
Before your interview, do a bit of research on the recruitment agency. Understand their values, mission, and the type of customers they serve. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Prepare examples from your past experiences where you effectively handled customer interactions, whether it was resolving an issue or upselling a product. Practise articulating these scenarios clearly.
✨Prepare for Common Questions
Expect questions about how you would handle difficult customers or manage high-pressure situations. Think of specific instances where you successfully navigated such challenges and be ready to share those stories during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
