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For Companies At a Glance
- Tasks: Engage with customers through calls and emails, ensuring their queries are resolved efficiently.
- Company: Join SRM Recruitment, a dynamic team in Welwyn Garden City, specialising in various recruitment sectors.
- Benefits: Enjoy flexible working options and the chance to develop your skills in a supportive environment.
- Why this job: Perfect for those who love customer interaction and want to make a real impact every day.
- Qualifications: Experience in customer service or sales is essential; strong communication and problem-solving skills are a must.
- Other info: Contact Lizzie Burgess for a confidential chat about this exciting opportunity!
The predicted salary is between 28800 - 43200 £ per year.
Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? This role is perfect for someone who enjoys speaking with customers, handling inbound and outbound calls, and building relationships while ensuring a seamless experience from start to finish.
What You’ll Be Doing:
- Managing inbound customer service calls and emails, ensuring queries are handled efficiently.
- Setting up new customer profiles, updating customer details and advising customers of new product ranges.
- Contacting new customers who have enquired about the service to run through product options.
- Handling customer queries professionally and in line with company procedures.
- Providing administrative support, including issuing customer documents and managing email communications.
- Maintaining strong relationships with key stakeholders, ensuring a high level of service.
What We’re Looking For:
- Proven experience in a customer service or sales role, ideally within a contact centre environment.
- A confident communicator who can identify opportunities to cross-sell and up-sell.
- Ability to build rapport quickly and communicate effectively, both verbally and in writing.
- Strong problem-solving skills and a proactive approach to customer queries.
- Excellent attention to detail and ability to manage multiple tasks.
Customer Service Executive employer: SRM Recruitment
Contact Detail:
SRM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you answer customer queries more effectively but also enable you to identify opportunities for cross-selling and up-selling during your conversations.
✨Tip Number 2
Practice your communication skills. Since this role requires a confident communicator, consider role-playing scenarios with friends or family to enhance your ability to build rapport quickly and handle various customer situations.
✨Tip Number 3
Showcase your problem-solving skills in real-time. During the interview process, be prepared to discuss specific examples of how you've successfully resolved customer issues in the past, demonstrating your proactive approach.
✨Tip Number 4
Highlight your attention to detail. In a fast-paced environment, being able to manage multiple tasks while maintaining accuracy is crucial. Share experiences where your meticulous nature has positively impacted customer satisfaction.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in a contact centre environment. Use specific examples that demonstrate your ability to handle queries and build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your communication skills and problem-solving abilities, and explain how you can contribute to the company's success.
Highlight Relevant Skills: In your application, emphasise skills such as effective communication, attention to detail, and the ability to manage multiple tasks. These are crucial for the Customer Service Executive role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SRM Recruitment
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service or sales. Highlight specific examples where you successfully handled customer queries, resolved issues, or improved customer satisfaction.
✨Demonstrate Effective Communication Skills
Since the role requires strong verbal and written communication, practice articulating your thoughts clearly. Use examples to show how you've built rapport with customers and effectively communicated product options.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving abilities. Think of situations where you had to think on your feet to resolve a customer's issue and be ready to explain your thought process.
✨Research the Company and Its Products
Familiarise yourself with the company’s services and product ranges. This knowledge will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the company.
