At a Glance
- Tasks: Provide top-notch IT support and enhance our modern Microsoft environment.
- Company: Join a vibrant accountancy firm in the heart of London, working with exciting industries.
- Benefits: Enjoy private medical insurance, generous leave, and fun social events.
- Other info: Dynamic team culture with opportunities for professional development.
- Why this job: Make a real impact while growing your skills in a supportive, inclusive environment.
- Qualifications: 5+ years of IT support experience in a Microsoft-based setting.
The predicted salary is between 40000 - 50000 £ per year.
SRLV are a medium-sized firm of Chartered Accountants and Business advisors based in Fitzrovia, a vibrant and exciting spot in Central London. We work across a variety of exciting industries including Music, Entertainment, Media and Sport providing services to high profile individuals, owner managed businesses, listed companies and international entities. Our founding partners continue to drive our success through a passion for and commitment to building strong relationships and working in partnership with our clients. We focus on people as individuals, allowing and supporting you to grow and develop within our firm. We value our differences and know that diversity across our team is what enables us to deliver the best service for our clients. We are committed to ensuring that everyone at SRLV feels they can bring their full selves to work and can thrive in an inclusive and safe space.
THE ROLE
An exciting opportunity has arisen for an IT Modern Workplace Support Analyst to join a leading London-based accountancy firm. The successful candidate will provide high quality deskside and remote technical support whilst helping to manage and enhance the firm’s modern Microsoft endpoint environment. This business facing role is primarily focused on providing first and second line support for all IT related requests and issues within the Service Desk team. This includes the logging of incidents and carrying out investigations of both software/hardware issues all the way through to resolution, and escalation where appropriate. In addition to IT support responsibilities, the role will also support Microsoft Intune administration, Windows Autopilot deployments, application packaging and deployment activities.
Core technical skills required to be successful include:
- Windows 11
- Microsoft 365 desktop applications
- Teams
- Entra ID
- Basic network troubleshooting
Ideally you will be ITIL aware or accredited.
KEY RESPONSIBILITIES
- Work with the current Support Analyst to provide first and second line desktop support for the Service Desk, based on a rotating shift pattern covering core support hours between 08:00 and 18:00
- Accurately record all details of all calls (via telephone or email) on the ITSM application and pro-actively manage the call queue on a regular basis
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Take ownership of user problems and be proactive when dealing with user issues
- Work with the IT Team, Managed Service Provider and third-party vendors to solve complex problems
- Update and maintain the IT asset database whilst ensuring a high degree of accuracy
- Support the firm’s laptop environment with Windows 11 and Microsoft 365 desktop applications
- Provide support for key business applications (including regular updates which will involve some out-of-hours work), such as CCH Practice Management/Personal Tax, Alphatax, Caseware Audit/Accounts Production, Intapp Documents and FibreCRM
- Package, test, deploy, maintain, and troubleshoot desktop applications using Microsoft Intune and endpoint management technologies
- Support Windows Autopilot provisioning and endpoint lifecycle management processes
- Provide remote assistance to support staff and partners working away from the office
- Provide support for the cloud hosted Teams telephony solution and support of audio-visual systems in meeting rooms
- Support new and existing users in the effective use of the firm’s IT systems by providing necessary training and advice including induction training for new staff
- Follow and maintain departmental processes, including laptop/smartphone deployments and joiners, movers and leavers
- Assist the IT Manager with the implementation of new projects
ESSENTIAL EXPERIENCE AND SKILLS
- Approximately five plus years’ experience providing first and second line IT support within a Microsoft-based environment
- Experience using an IT service management (ITSM) tool or ticketing systems for incidents, requests, and change management
- Strong troubleshooting skills across desktop hardware, laptops, printers, smartphone devices
- Experience supporting Microsoft 365 applications and services, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive and SharePoint
- Good working knowledge of Windows 11, Azure Virtual Desktop and desktop support best practices
- Experience managing users and devices within Microsoft Intune and Entra ID
- Experience packaging, deploying, updating, and troubleshooting applications using Microsoft Intune and related endpoint management technologies
- Understanding of device build, imaging, and software deployment processes, including Windows Autopilot
- Good documentation and organisational skills, including maintaining accurate support records and technical procedures
- Strong customer service and communication skills, with the ability to explain technical issues to non-technical users
- A good understanding of fundamental networking concepts and troubleshooting
DESIRABLE EXPERIENCE AND SKILLS
- Previous experience providing IT support within the accountancy or wider professional services sectors would be advantageous
- Relevant vendor certifications or equivalent experience in Microsoft 365, Intune, or desktop support environments
- ITIL Foundation
ADDITIONAL INFORMATION
- 9.30am-5.30pm, Monday to Friday
- Fantastic private medical insurance
- 23 days annual leave plus bank holidays and 3 additional days over the December holidays
- Cashback scheme for medical expenses
- Group Life Insurance
- Mental and Physical Health Support
- Regular social events and activities – including pizza, breakfast and/or drinks on the rooftop terrace, office, or local venues
IT Modern Workspace Support Analyst employer: Srlv Llp
At SRLV, we pride ourselves on being a supportive and inclusive employer, where your growth and development are at the forefront of our work culture. Located in the vibrant Fitzrovia area of Central London, we offer a range of benefits including fantastic private medical insurance, generous annual leave, and regular social events that foster team spirit. Join us as an IT Modern Workspace Support Analyst and be part of a diverse team that values individual contributions and encourages you to thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Modern Workspace Support Analyst
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with folks in the accountancy and IT sectors. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your troubleshooting prowess during interviews. Bring up specific examples of how you've tackled IT issues in the past—this will make you stand out.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance to showcase your enthusiasm for the role.
We think you need these skills to ace IT Modern Workspace Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Modern Workspace Support Analyst role. Highlight your experience with Microsoft 365, Windows 11, and any relevant IT support roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for SRLV. Don’t forget to mention your commitment to providing top-notch customer service, as that's key for us.
Show Off Your Technical Skills:In your application, be sure to showcase your technical skills, especially around Microsoft Intune, endpoint management, and troubleshooting. We love candidates who can demonstrate their hands-on experience and problem-solving abilities in these areas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant team at SRLV!
How to prepare for a job interview at Srlv Llp
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365 applications, and Intune. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Demonstrate Your Customer Service Skills
Since this role involves a lot of user interaction, be prepared to share examples of how you've provided excellent customer service in previous positions. Think about specific situations where you turned a frustrated user into a satisfied one. This will highlight your communication skills and ability to empathise with users.
✨Familiarise Yourself with the Company Culture
SRLV values diversity and strong relationships, so do a bit of research on their culture and values. Be ready to discuss how you can contribute to an inclusive environment and how your personal values align with theirs. This shows that you're not just looking for a job, but a place where you can grow and thrive.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, ongoing projects, or future developments in their IT strategy. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
