At a Glance
- Tasks: Lead a team to deliver top-notch customer service and drive sales growth.
- Company: Join SriLankan Airlines, a global leader in the aviation industry.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Fixed-term contract with opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction.
- Qualifications: GCSEs and A-Levels with relevant experience; strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
SriLankan Airlines, the National Carrier of Sri Lanka and a member of oneworld alliance, operates an extensive global network covering Europe, the Middle East, Africa, the Indian Subcontinent, South East Asia, the Far East and Australia. The SriLankan team is seeking a dynamic individual to join us as a Customer Services and Sales Supervisor. The role involves delivering exceptional customer service by managing and resolving customer-related matters such as complaints, FlySmiLes queries, and baggage-related issues, coordinating timely responses, liaising with internal departments, and maintaining service excellence in line with company standards and customer satisfaction objectives.
Key Responsibilities
- Manage customer complaints and handle all related correspondence and telephone enquiries; work closely with the Customer Affairs team at Head Office to ensure timely investigation and resolution of complaints in compliance with legal and regulatory requirements.
- Serve as the UK FlySmiLes Coordinator by liaising with the FlySmiLes Centre and collaborating with the Head Office FlySmiLes team and UK trade partners on programme updates, promotional campaigns, and member recruitment initiatives; support the development and execution of “Cash + Miles” promotions and bonus incentive schemes tailored to the UK market.
- Coordinate and oversee limousine service operations, ensuring seamless service delivery, efficient scheduling, and an exceptional customer experience.
- Manage assigned agency accounts in line with sales development plans and revenue targets; build and maintain strong client relationships, identify new business opportunities, negotiate contracts, conduct product presentations, and ensure high levels of customer satisfaction while achieving sales objectives.
- Conduct sales call planning and quarterly sales reviews for assigned accounts while proactively prospecting and developing new business opportunities to expand UK sales; responsible for generating 50% of Agent Sales Revenue.
- Organise and deliver professional product presentations to travel trade partners, effectively promoting the airline’s brand, product portfolio, competitive advantages, and premium service standards.
- Support the implementation of sales promotions and other sales and marketing activities, including campaigns, events, and partnership initiatives, to strengthen market presence, generate leads, and achieve commercial objectives.
- Contribute actively towards departmental and divisional initiatives, priorities, and overall business objectives while maintaining high operational and service standards.
Requirements
- Minimum qualifications include 06 passes including Mathematics at GCSE with 04 higher grades (A*–C), including a higher grade for English in one sitting, and 02 passes at A-Levels with 04 years of work experience; OR 06 passes including Mathematics at GCSE with 04 higher grades (A*–C), including a higher grade for English in one sitting, full part-time professional qualifications with 03 years experience.
- The ability to live legally and work in the United Kingdom (Candidates should be British citizens or British permanent resident holders) is a mandatory requirement.
- Employment will be offered on a fixed-term contract.
We are an equal opportunity organization.
Customer Services and Sales Supervisor (London) employer: SriLankan Airlines
SriLankan Airlines is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As a member of the oneworld alliance, employees benefit from a global network and opportunities to engage in diverse customer service and sales initiatives, all while enjoying a supportive environment that values teamwork and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services and Sales Supervisor (London)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SriLankan Airlines on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and sales. Think about specific examples from your past experiences that showcase your skills in handling complaints and building client relationships.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from the company, let them know why you’re excited about working with SriLankan Airlines and how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Customer Services and Sales Supervisor (London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Services and Sales Supervisor role. Highlight relevant experience, especially in customer service and sales, and don’t forget to mention any specific achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for customer service and how your skills can help us deliver exceptional experiences at SriLankan Airlines.
Showcase Your Communication Skills:Since this role involves managing customer complaints and liaising with various teams, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you’ve resolved issues in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at SriLankan Airlines
✨Know the Company Inside Out
Before your interview, make sure you research SriLankan Airlines thoroughly. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Services and Sales Supervisor, you'll need to handle complaints and queries. Prepare for situational questions by thinking of examples from your past experiences where you successfully resolved customer issues or improved service delivery.
✨Showcase Your Sales Skills
Since the role involves managing agency accounts and achieving sales targets, be ready to discuss your sales achievements. Bring specific examples of how you've built client relationships and generated revenue in previous roles.
✨Practice Your Presentation Skills
You'll be required to conduct product presentations, so practice delivering a mock presentation about SriLankan Airlines. Focus on clarity, engagement, and showcasing the airline's competitive advantages to demonstrate your communication skills.
