At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage sales operations.
- Company: Join SriLankan Airlines, a global leader in the aviation industry.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Fixed-term contract with equal opportunity for all applicants.
- Why this job: Be part of a vibrant team making a real difference in customer experiences.
- Qualifications: GCSEs and A-Levels with relevant work experience required.
The predicted salary is between 30000 - 40000 € per year.
SriLankan Airlines, the National Carrier of Sri Lanka and a member of oneworld alliance, operates an extensive global network covering Europe, the Middle East, Africa, the Indian Subcontinent, South East Asia, the Far East and Australia. The SriLankan team is seeking a dynamic individual to join us as a Customer Services and Sales Supervisor.
The role involves delivering exceptional customer service by managing and resolving customer‑related matters such as complaints, FlySmiLes queries, and baggage‑related issues, coordinating timely responses, liaising with internal departments, and maintaining service excellence in line with company standards and customer satisfaction objectives.
Key Responsibilities- Manage customer complaints and handle all related correspondence and telephone enquiries; work closely with the Customer Affairs team at Head Office to ensure timely investigation and resolution of complaints in compliance with legal and regulatory requirements.
- Serve as the UK FlySmiLes Coordinator by liaising with the FlySmiLes Centre and collaborating with the Head Office FlySmiLes team and UK trade partners on programme updates, promotional campaigns, and member recruitment initiatives; support the development and execution of “Cash + Miles” promotions and bonus incentive schemes tailored to the UK market.
- Coordinate and oversee limousine service operations, ensuring seamless service delivery, efficient scheduling, and an exceptional customer experience.
- Manage assigned agency accounts in line with sales development plans and revenue targets; build and maintain strong client relationships, identify new business opportunities, negotiate contracts, conduct product presentations, and ensure high levels of customer satisfaction while achieving sales objectives.
- Conduct sales call planning and quarterly sales reviews for assigned accounts while proactively prospecting and developing new business opportunities to expand UK sales; responsible for generating 50% of Agent Sales Revenue.
- Organise and deliver professional product presentations to travel trade partners, effectively promoting the airline’s brand, product portfolio, competitive advantages, and premium service standards.
- Support the implementation of sales promotions and other sales and marketing activities, including campaigns, events, and partnership initiatives, to strengthen market presence, generate leads, and achieve commercial objectives.
- Contribute actively towards departmental and divisional initiatives, priorities, and overall business objectives while maintaining high operational and service standards.
Minimum qualifications include 06 passes including Mathematics at GCSE with 04 higher grades (A*–C), including a higher grade for English in one sitting, and 02 passes at A-Levels with 04 years of work experience; OR 06 passes including Mathematics at GCSE with 04 higher grades (A*–C), including a higher grade for English in one sitting, full part‑time professional qualifications with 03 years experience. The ability to live legally and work in the United Kingdom (Candidates should be British citizens or British permanent resident holders) is a mandatory requirement. Employment will be offered on a fixed‑term contract.
We are an equal opportunity organization.
Customer Services and Sales Supervisor (London) employer: SriLankan Airlines
SriLankan Airlines is an exceptional employer that values its employees by fostering a dynamic work culture focused on customer service excellence and professional growth. Located in London, the role of Customer Services and Sales Supervisor offers unique opportunities to engage with a diverse clientele while contributing to the airline's global reputation. Employees benefit from comprehensive training, career advancement prospects, and the chance to be part of a prestigious airline that prioritises teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services and Sales Supervisor (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Customer Services and Sales Supervisor role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes SriLankan Airlines tick and be ready to discuss how you can contribute to their customer service excellence. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience in managing customer complaints and driving sales. Role-play with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Services and Sales Supervisor (London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Services and Sales Supervisor role. Highlight relevant experience, especially in customer service and sales, and don’t forget to mention any specific achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and the airline industry. Mention how your skills can help us deliver exceptional customer service and meet our sales objectives.
Showcase Your Communication Skills:Since this role involves managing customer complaints and liaising with various teams, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to convey your points effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at SriLankan Airlines
✨Know the Company Inside Out
Before your interview, make sure you research SriLankan Airlines thoroughly. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Services and Sales Supervisor, you'll need to handle various customer-related issues. Prepare for situational questions by thinking of examples from your past experiences where you successfully resolved complaints or improved customer satisfaction.
✨Showcase Your Sales Skills
Since this role involves managing agency accounts and achieving sales targets, be ready to discuss your sales achievements. Bring specific numbers or examples that demonstrate how you've met or exceeded sales goals in previous positions.
✨Practice Your Presentation Skills
You'll be required to deliver product presentations to travel trade partners. Practise your presentation skills beforehand, focusing on clarity and engagement. Consider doing a mock presentation with a friend to get feedback on your delivery style.
