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- Tasks: Provide top-notch medical info to healthcare pros and patients in Swedish.
- Company: Join a leading healthcare company with a focus on customer experience.
- Benefits: Earn £24 per hour, enjoy hybrid work, and gain valuable experience.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Degree in life sciences, fluent in Swedish and English, strong communication skills.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
The predicted salary is between 24 - 24 £ per hour.
Contract: 12 months
Hours: 37 hours per week
Location: Walton Oaks (Hybrid – 2.5 days per week onsite)
Pay rate: £24 per hour
We are recruiting a Medical Information Customer Experience Specialist (Swedish-speaking) to provide high-quality, accurate medical and technical information to healthcare professionals and patients/caregivers. This role plays a key part in delivering an excellent customer experience across multiple channels, while operating within strict regulatory and compliance frameworks.
Key Responsibilities
- Medical Information Request Management
- Research and respond to medical information enquiries via phone, email, webform, live chat, and post, in line with agreed timelines and quality standards.
- Accurately document enquiries and responses in accordance with SOPs, work instructions, and regulatory requirements.
- Identify and report adverse events and product quality complaints within required timelines.
- Provide customer responses in Swedish using approved English-language source materials.
- Support second-line medical information activities, including escalation management and content creation, where required.
General Responsibilities
- Ensure continuity and consistency of service across countries of coverage, working closely with Medical Information colleagues and local leads.
- Identify and support continuous improvement initiatives to enhance processes and customer experience.
- Represent Medical Information in country office activities where required, including meetings, reporting, and internal training.
- Support country relationship management for designated markets.
- Act as a point of contact for country-specific medical information updates and ensure data remains accurate and current.
Required Skills & Experience
Essential
- Degree in a life science or healthcare-related discipline.
- Native or C2-level proficiency in Swedish, with strong English language skills.
- Strong written and verbal communication skills.
- High attention to detail and a strong customer service mindset.
Desirable
- 1–2 years’ experience in medical information or a related role.
- Pharmacy degree.
- Understanding of regulatory and compliance requirements within a medical function.
- Strong interpersonal and stakeholder management skills.
Locations
Medical Information Customer Experience Specialist - Swedish in Surrey, Tadworth employer: SRG
Contact Detail:
SRG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Information Customer Experience Specialist - Swedish in Surrey, Tadworth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in medical information. A friendly chat can lead to insider tips or even a referral, which can make all the difference.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and medical information. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your language skills! Since this role requires Swedish proficiency, be ready to demonstrate your ability to communicate effectively in both Swedish and English during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Medical Information Customer Experience Specialist - Swedish in Surrey, Tadworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Medical Information Customer Experience Specialist. Highlight your relevant experience in medical information and customer service, especially any work involving Swedish and English communication.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've provided excellent customer service or managed medical inquiries in the past, and don’t forget to mention your language skills!
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We want to see that you can follow instructions and maintain high standards right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at SRG
✨Know Your Stuff
Make sure you brush up on your medical knowledge and the specific regulations related to the role. Familiarise yourself with common medical queries and how to respond accurately, especially in Swedish. This will show that you're not just a language expert but also understand the medical context.
✨Practice Your Communication Skills
Since this role requires strong written and verbal communication, practice explaining complex medical information clearly and concisely. You might want to do mock interviews with a friend or record yourself to see how you come across. Remember, clarity is key!
✨Show Your Customer Service Mindset
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or complaints. This will demonstrate your ability to maintain a high-quality customer experience, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.