Customer Order Management & Logistics Support Specialist
Location: Remote (UK Based)
We are seeking a proactive and customer-focused professional to manage the end-to-end customer order process, ensuring accurate order fulfilment, excellent customer service, and effective stakeholder management across supply chain and logistics operations.
Key Responsibilities
- Manage customer orders from receipt through to successful delivery.
- Process orders using SAP and internal systems, checking stock availability and delivery schedules.
- Act as the main point of contact for assigned customers and internal stakeholders.
- Coordinate with sales, logistics, supply chain and customer teams to resolve issues and ensure service excellence.
- Investigate and process logistics claims, returns, credit notes and debit notes.
- Support on-time and in-full delivery targets and sustainability initiatives.
- Maintain customer records and operational documentation.
- Identify process improvements and cost-saving opportunities.
- Assist with training and support of team members when required.
Requirements
- 1-2 years experience in Order Management, Customer Service, Supply Chain, Logistics or OTC environments.
- Strong Microsoft Office skills, particularly Excel, Outlook and Word.
- Excellent written and verbal communication skills.i
- Strong organisational and time management abilities.
- Ability to manage multiple priorities and work independently.
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Order Management Representative employer: SRG
As a Senior Clinical Trial Manager at our company, you will thrive in a dynamic and collaborative work environment that prioritises innovation and employee development. We offer competitive benefits, a strong focus on professional growth, and the opportunity to work alongside industry leaders in a location renowned for its commitment to advancing clinical research. Join us to make a meaningful impact in the field of clinical trials while enjoying a supportive culture that values your contributions.
