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- Tasks: Coordinate the movement of freight and information for exports worldwide while providing top-notch customer service.
- Company: Join a leading consumer goods and personal care company based in Walton Oaks.
- Benefits: Earn £15.10 per hour with a 6-month contract and gain valuable experience.
- Why this job: Be the first contact for key customers and build strong relationships in a dynamic environment.
- Qualifications: 1-2 years of related experience, understanding of ocean documentation, and good computer skills required.
- Other info: On-the-job training provided to enhance your skills in the import/export process.
Job Title: Import/Export Coordinator
Location: Walton Oaks
Contract: 6 months
Hours: 40 hours per week
Rates: £15.10 per hour
Job Description
We are looking for an Import/Export Coordinator for a leading consumer goods and personal care company based in Walton Oaks. For this role you will need to ensure the accurate and timely movement of freight and information of exports out of EU and UK worldwide, while providing exceptional customer service and ownership of processes. Support both Forwarder and internal Shipping Team in shipping from Europe, managing bookings and creating export documentation.
Duties and Responsibilities
• First contact for key customers with responsibility to build strong relationships and resolve issues in a timely manner
• Liaise with shipping control tower for operational tasks and issues
• Tracking and tracing shipments for customers
• Maintain accurate customer information for shipment processing
• Understand team process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed as per work instructions
• Building and maintaining strong relationships with the customer, load sites but also our branches involved in organising shipments
• Book orders received with the nominated shipping line or forwarder
• Ensure that container loading are booked in to Transwide. Liaise with inhouse loading sites to resolve problems on loading
• Coordinate Conformity Inspections at our loading sites prior to export where required
• Ensure that Shipping documentation is accurate
• Ensure every shipment file have all necessary auditable documents
• Provide exceptional customer service to the inhouse team and ensure proactivity also in our communications
• Support team priorities and initiatives to ensure workloads are effectively managed
• Ensure accurate and timely data entry into our operating system
• Send original documents when required in a timely manner
• Drive process improvements to ensure right-first-time customer service
• Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
• Ensure all customers standard operating procedures are followed and updated in the Workflow
• Meet KPI standards, as per the company’s procedures
• Handling and actioning of complaints or queries
• Proposing solutions to customers of preferred method of freight movement (ocean to air, consolidation at gateways etc)
Experience and Qualifications
• 1-2 years related experience and/or training
• Understanding of Ocean documentation process essential
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Knowledge of SAP
• Good computer skills (Excel, Word, PowerPoint).
• Fluent in English.
• displayed positive team attitude and work ethic
• competent understanding of INCOTERMS and shipping jargon
• competent understanding of Forwarder systems, ETMS, Edoc, Expo
Personal Development
• Training and tagging with team members to learn ocean process
• On the job training will be provided.
Import Export Coordinator employer: SRG
Contact Detail:
SRG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import Export Coordinator
✨Tip Number 1
Familiarize yourself with the specific shipping and export regulations relevant to the UK and EU. Understanding these regulations will not only help you in your role but also demonstrate your commitment to compliance during the interview process.
✨Tip Number 2
Brush up on your knowledge of INCOTERMS and shipping jargon. Being able to speak the language of logistics will show that you are well-prepared and can communicate effectively with both customers and internal teams.
✨Tip Number 3
Highlight any experience you have with SAP or similar systems. If you can showcase your ability to navigate these tools efficiently, it will set you apart from other candidates who may not have this technical expertise.
✨Tip Number 4
Prepare examples of how you've successfully built relationships with customers in previous roles. Strong interpersonal skills are crucial for this position, so being able to share specific instances where you resolved issues or improved customer satisfaction will be beneficial.
We think you need these skills to ace Import Export Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in import/export coordination, especially any roles that involved shipping documentation and customer service. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your understanding of ocean documentation processes and your ability to build strong relationships with customers. Mention specific examples of how you've resolved issues or improved processes in previous roles.
Showcase Relevant Skills: In your application, clearly demonstrate your proficiency in SAP and your computer skills, particularly in Excel, Word, and PowerPoint. Highlight your knowledge of INCOTERMS and shipping jargon, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your communication is clear and concise, reflecting the effective interpersonal skills that the company values.
How to prepare for a job interview at SRG
✨Show Your Knowledge of Shipping Processes
Make sure to brush up on your understanding of ocean documentation processes and INCOTERMS. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the role.
✨Highlight Your Customer Service Skills
Since this position involves building strong relationships with customers, be prepared to share examples of how you've successfully resolved issues or improved customer satisfaction in previous roles.
✨Demonstrate Proactivity and Organization
Discuss specific instances where you took the initiative to improve processes or manage workloads effectively. This will show that you have the proactive mindset they are looking for.
✨Familiarize Yourself with Relevant Software
Since knowledge of SAP and good computer skills are essential, make sure you can speak about your experience with these tools. If you have any relevant examples of how you've used them in past roles, be ready to share!
