Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate the movement of freight and ensure exceptional customer service.
- Company: Join a dynamic team at a leading shipping company in Walton Oaks.
- Benefits: Enjoy a competitive PAYE rate and potential for overtime.
- Why this job: Gain hands-on experience in logistics while building strong customer relationships.
- Qualifications: 1-2 years of experience in shipping and knowledge of ocean documentation required.
- Other info: On-the-job training provided; perfect for those looking to grow in the industry.
Job Description
Start date asap
Contract duration: short term – approximately 6 months; possibility to extend after
Maternity cover
Location: Walton Oaks – Fully on site
PAYE rate: £15.10 per hour
Position is located onsite. Core working hours are usually 8:30am-4:30pm or 9am-5pm, Monday-Friday. Potential for overtime as needed.
Scope of Position:
Ensure the accurate and timely movement of freight and information of exports out of EU and UK worldwide, while providing exceptional customer service and ownership of processes.
Support both Forwarder and KC Shipping Team in shipping from Europe, managing bookings and creating export documentation.
Major Duties and Responsibilities:
• First contact for key customers with responsibility to build strong relationships and resolve issues in a timely manner
• Liaise with Maersk control tower for operational tasks and issues
• Tracking and tracing shipments for customers
• Maintain accurate customer information for shipment processing
• Understand team process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed as per work instructions
• Building and maintaining strong relationships with the customer, load sites but also our branches involved in organising shipments
• Book orders received with the nominated shipping line or forwarder
• Ensure that container loading are booked in to Transwide. Liaise with KC loading sites to resolve problems on loading
• Coordinate Conformity Inspections at our loading sites prior to export where required
• Ensure that Shipping documentation is accurate
• Ensure every shipment file have all necessary auditable documents
• Provide exceptional customer service to the KC team and ensure proactivity also in our communications
• Support team priorities and initiatives to ensure workloads are effectively managed
• Ensure accurate and timely data entry into our operating system
• Send original documents when required in a timely manner
• Drive process improvements to ensure right-first-time customer service
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
• Ensure all customers standard operating procedures are followed and updated in the Workflow
• Meet KPI standards, as per the company’s procedures
• Handling and actioning of complaints or queries
• Proposing solutions to customers of preferred method of freight movement (ocean to air, consolidation at gateways etc)
Personal Development:
• Training and tagging with team members to learn ocean process
• On the job training will be provided.
Qualifications, Experience and Education Requirements
• 1-2 years related experience and/or training
• Understanding of Ocean documentation process essential
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Knowledge of SAP
• Good computer skills (Excel, Word, PowerPoint).
• Fluent in English.
• displayed positive team attitude and work ethic
• competent understanding of INCOTERMS and shipping jargon
• competent understanding of Forwarder systems, ETMS, Edoc, Expo
Import Export Coordinator employer: SRG
Contact Detail:
SRG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import Export Coordinator
✨Tip Number 1
Familiarise yourself with the specific shipping and export documentation processes mentioned in the job description. Understanding terms like INCOTERMS and the various systems used (like SAP) will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the import-export industry, especially those who have experience with ocean freight. This can provide you with insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your customer service skills and how you've handled complaints or queries in past roles. The ability to demonstrate strong interpersonal skills will be crucial for this position.
✨Tip Number 4
Research StudySmarter and our values, as well as the specifics of the role. Being able to articulate why you want to work with us and how you align with our mission can set you apart from other candidates.
We think you need these skills to ace Import Export Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in import/export coordination, particularly any roles that involved shipping documentation and customer service. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of ocean documentation processes and your ability to build strong customer relationships. Mention specific examples from your past experience that demonstrate your proactive approach and problem-solving skills.
Highlight Relevant Skills: In your application, emphasise your organisational skills, knowledge of SAP, and proficiency in Excel, Word, and PowerPoint. Make sure to mention your understanding of INCOTERMS and shipping jargon, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Import Export Coordinator position.
How to prepare for a job interview at SRG
✨Know Your Shipping Jargon
Familiarise yourself with key shipping terms and INCOTERMS relevant to the role. This will not only show your understanding of the industry but also demonstrate your commitment to the position.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully built relationships and resolved issues in previous roles. Highlighting your proactive approach to customer service can set you apart from other candidates.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities effectively. Use specific examples to illustrate your strong organisational skills, which are crucial for this role.
✨Research the Company and Its Processes
Take the time to understand the company's operations and any specific processes they follow. This knowledge will help you answer questions more effectively and show that you're genuinely interested in the role.
