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- Tasks: Be the go-to person for customers, managing queries and claims with a sense of urgency.
- Company: Join a leading medical device company that values communication and teamwork.
- Benefits: Enjoy a competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Make a real difference in customer care while using your German language skills.
- Qualifications: Experience in customer service and strong communication skills in German and English.
- Other info: Dynamic team environment with a focus on continuous improvement and career development.
The predicted salary is between 24000 - 36000 £ per year.
Location: Deeside initially before transitioning to remote working
Contract: 12 months FTC
Rates: £30,000 p/a
SRG are seeking a German speaking customer care specialist to join a leading medical device company based in the UK. This role is the first point of contact for customers, being a trusted source of information for them.
Responsibilities include:
- Primary Customer and 3pl liaison, claims and queries management; additionally, reporting and KPI data.
- Raise claims within SLA, investigate to resolution, communicate outcomes.
- Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement.
- Identify opportunities for continuous improvement.
- Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
- Strong communication skills both oral and written ensuring desired outcomes are understood and achieved.
- Good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement.
- Coordinate and assist with audit requirements.
- Proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP.
- Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.
- Act with empathy and respect in all transactions.
- Living our values.
Skills & experience:
- Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment.
- Ability to communicate in both German and English.
- Ability to communicate at all levels within the organisation.
- Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.
- Fully competent in oral and written communications.
- Strong motivational skills.
Qualifications/education:
- Subject matter knowledge.
- Customer Service skills.
- Formal qualifications in Export and Customer Service.
- Fully competent in oral and written communications and must be able to demonstrate proven interpersonal skills.
- Competent in using Excel/Word & Data Cubes.
- Competent in using Database reporting repositories.
- Excellent reporting skills.
- Proficient communicator both written and verbal.
- Able to operate in a Team environment.
Customer Care Specialist - German Speaking in Deeside employer: SRG
Contact Detail:
SRG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist - German Speaking in Deeside
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills in both German and English. You want to sound confident and clear when discussing customer care scenarios. Role-play with a friend or use online resources to sharpen those skills!
✨Tip Number 3
Prepare some examples of how you've handled customer queries or claims in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you stand out during interviews!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Specialist - German Speaking in Deeside
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Care Specialist. Highlight your experience in customer service, especially in claims and queries management, and don’t forget to mention your language skills in both German and English!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer care and how your skills align with the responsibilities mentioned in the job description. Be sure to express your eagerness to contribute to the team.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and ensure there are no typos or grammatical errors. We want to see your attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at SRG
✨Know Your Stuff
Make sure you brush up on the company and its products, especially in the medical device sector. Understand their customer care philosophy and be ready to discuss how your experience aligns with their values.
✨Show Off Your Language Skills
Since this role requires German speaking abilities, practice your language skills before the interview. Be prepared to answer questions in both German and English to demonstrate your fluency and comfort level.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully managed claims or resolved customer queries, and be ready to share those stories.
✨Highlight Your Data Skills
As the role involves reporting and KPI data, be prepared to discuss your experience with Excel and data analysis. Bring examples of how you've used these skills to improve processes or outcomes in previous roles.
