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For Companies At a Glance
- Tasks: Be the first point of contact for customers, managing queries and claims with empathy.
- Company: Join a global leader in medical products focused on chronic condition management.
- Benefits: Enjoy a competitive salary, career growth, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Fluent in Nordic languages with experience in customer care and data analysis.
- Other info: Dynamic role with opportunities to collaborate across departments and improve processes.
The predicted salary is between 24000 - 36000 £ per year.
SRG are partnered with a global medical products and technologies company. Our client is focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. We are seeking a Customer Care Specialist to join their Deeside team.
Position overview:
Reporting to the Manager of Customer care, this role is the first point of contact for our customers, being a trusted source of information for them.
Responsibilities include:
- Primary Customer and 3pl liaison, claims and queries management; additionally, reporting and KPI data.
Key Responsibilities:
- Raise claims within SLA, investigate to resolution, communicate outcomes.
- Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement.
- Identify opportunities for continuous improvement.
- Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
- Strong communication skills both oral and written ensuring desired outcomes are understood and achieved.
- Has good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement.
- Coordinate and assist with audit requirements.
- Must be proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP.
- Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.
- Act with empathy and respect in all transactions.
Skills & experience:
- Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment.
- Ability to communicate at all levels within the organisation.
- Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.
- Fully competent in oral and written communications.
- Strong motivational skills.
Qualifications/education:
- Subject matter knowledge Customer Service skills any of these languages required: Swedish - Danish - Norwegian - Finnish.
- Formal qualifications in Export and Customer Service.
- Fully competent in oral and written communications and must be able to demonstrate proven interpersonal skills.
- Competent in using Excel/Word & Data Cubes.
- Competent in using Database reporting repositories.
- Excellent reporting skills.
- Proficient communicator both written and verbal.
- Able to operate in a Team environment.
Customer Care - Nordic Speaker in Deeside employer: SRG
Contact Detail:
SRG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Nordic Speaker in Deeside
✨Tip Number 1
Get to know the company inside out! Research their products and values, especially in the healthcare sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about being the first point of contact for customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your data skills! Brush up on your Excel and reporting abilities, as these are key in the role. Prepare examples of how you've used data to improve processes or solve problems in previous jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Good luck!
We think you need these skills to ace Customer Care - Nordic Speaker in Deeside
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Specialist role. Highlight your experience in customer service, claims management, and any relevant skills like data analysis or software proficiency. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values. Don’t forget to mention your language skills – they’re super important for us!
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your written application reflects that. Keep it clear, concise, and professional. We love seeing candidates who can express themselves well in writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at SRG
✨Know Your Customer Care Basics
Make sure you brush up on the fundamentals of customer care, especially in a healthcare context. Understand common claims and queries that might arise, and be ready to discuss how you would handle them. This shows you're not just familiar with the role but also genuinely interested in providing excellent service.
✨Show Off Your Data Skills
Since the role involves reporting and KPI data, be prepared to talk about your experience with data analysis. Bring examples of how you've used Excel or other tools to track performance metrics. If you can demonstrate your ability to turn data into actionable insights, you'll definitely stand out.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to prepare a few scenarios where you successfully resolved customer issues, highlighting your interpersonal skills and empathy.
✨Familiarise Yourself with SAP
Since the job requires knowledge of Sales and Distribution modules of SAP, it’s a good idea to get a basic understanding of how it works if you’re not already familiar. Mentioning your willingness to learn or any previous experience with similar systems can show your adaptability and eagerness to succeed.
