Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries and claims in a dynamic medical device company.
- Company: Join a leading UK medical device company with a focus on customer care.
- Benefits: Enjoy a competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Make a real difference by helping customers and improving processes in healthcare.
- Qualifications: Fluent in German and English, with experience in customer service and data analysis.
- Other info: Work in a supportive environment that values empathy and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Location: Deeside initially before transitioning to remote working
Contract: 12 months FTC
SRG are seeking a German speaking customer care specialist to join a leading medical device company based in the UK. This role is the first point of contact for customers, being a trusted source of information for them.
Responsibilities include:
- Primary Customer and 3pl liaison, claims and queries management; additionally, reporting and KPI data.
- Raise claims within SLA, investigate to resolution, communicate outcomes.
- Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement.
- Identify opportunities for continuous improvement.
- Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
- Strong communication skills both oral and written ensuring desired outcomes are understood and achieved.
- Good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement.
- Coordinate and assist with audit requirements.
- Must be proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP.
- Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.
- Act with empathy and respect in all transactions.
Skills & experience:
- Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment.
- Ability to communicate in both German and English.
- Ability to communicate at all levels within the organisation.
- Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.
- Fully competent in oral and written communications.
- Strong motivational skills.
Qualifications/education:
- Subject matter knowledge.
- Formal qualifications in Export and Customer Service.
- Fully competent in oral and written communications and must be able to demonstrate proven interpersonal skills.
- Proficient communicator both written and verbal.
Customer Care Specialist – German Speaking employer: SRG
Contact Detail:
SRG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist – German Speaking
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to customer care. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've handled customer queries or claims in the past. This will demonstrate your experience and problem-solving abilities.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in the position.
We think you need these skills to ace Customer Care Specialist – German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Care Specialist. Highlight your experience in customer service, especially in claims and queries management, and don’t forget to mention your language skills in both German and English!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your interpersonal skills and how you can build relationships within the organisation. Mention specific examples of how you've demonstrated empathy and respect in previous roles.
Show Off Your Data Skills: Since this role involves reporting and KPI data, make sure to highlight your data analysing skills. Talk about any experience you have with Excel or SAP, and how you've used these tools to improve processes in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at SRG
✨Know Your Stuff
Make sure you brush up on the company and its products, especially in the medical device sector. Understand their customer care philosophy and be ready to discuss how your experience aligns with their values.
✨Show Off Your Language Skills
Since this role requires German and English communication, practice speaking both languages. Be prepared to answer questions in German to demonstrate your fluency and comfort level.
✨Prepare for Scenario Questions
Think of examples from your past experiences where you've handled customer queries or claims. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Highlight Your Tech Savvy
Familiarise yourself with Microsoft Outlook, Excel, and SAP. Be ready to discuss how you've used these tools in previous roles, especially in managing data and reporting, as this will show you're prepared for the technical aspects of the job.
