Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, managing claims and queries.
- Company: Join a leading medical device company with a focus on customer care.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences while working in healthcare.
- Qualifications: Fluent in French and English, with strong customer service skills.
- Other info: Dynamic team environment with a focus on continuous improvement.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Job Title: Customer Care Specialist –German Speaking
Location: Deeside initially before transitioning to remote working
Contract: 12 months FTC
Rates: £30,000p/a
Job Description
SRG are seeking a German speaking customer care specialist to join a leading medical device company based in the UK. This role is the first point of contact for customers, being a trusted source of information for them. Responsibilities include: primary Customer and 3pl liaison, claims and queries management; but, additionally, reporting and KPI data. Collaboration with other areas of the business such as Finance and Masterdata.
Duties and Responsibilities
- Raise claims within SLA, investigate to resolution, communicate outcomes.
- Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement.
- Identify opportunities for continuous improvement.
- Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
- Strong communication skills both oral and written ensuring desired outcomes are understood and achieved.
- Has good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement.
- Coordinate and assist with audit requirements.
- Must be proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP.
- Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.
- Act with empathy and respect in all transactions.
- Living our values.
Skills & experience:
- Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment.
- Ability to communicate in both German and English
- Ability to communicate at all levels within the organisation.
- Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.
- Fully competent in oral and written communications.
- Strong motivational skills
Qualifications/education:
- Subject matter knowledge
- Customer Service skills
- Formal qualifications in Export and Customer Service
- Fully competent in oral and written communications and must be able to demonstrate proven interpersonal skills
- Competent in using Excel/Word & Data Cubes
- Competent in using Database reporting repositories
- Excellent reporting skills
- Proficient communicator both written and verbal
- Able to operate in a Team environment
Customer Care Professional employer: SRG
Contact Detail:
SRG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Professional
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer care roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer care. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in customer service, especially any data analysis or claims management you've done. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Customer Care Professional
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Care Professional. Highlight your experience in customer service, claims management, and any relevant skills like your proficiency in French and Excel. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer care and how your background aligns with our values. Don’t forget to mention your ability to communicate effectively in both French and English – that’s a big plus for us!
Showcase Your Skills: In your application, be sure to highlight your strong communication skills and your experience with data analysis. We love candidates who can translate complex tasks into actionable plans, so give us examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at SRG
✨Brush Up on Your French
Since this role requires you to communicate in both French and English, make sure you're comfortable switching between the two languages. Practise common customer service phrases and responses in French to show your fluency during the interview.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to customer care roles. Be ready to discuss how you've met or exceeded these metrics in previous positions. This will demonstrate your understanding of the role's expectations and your ability to deliver results.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled claims and queries in the past. Highlight your approach to resolving issues quickly and accurately, as well as any improvements you've implemented. This will illustrate your proactive attitude and ability to work under pressure.
✨Demonstrate Empathy and Communication Skills
During the interview, focus on showcasing your interpersonal skills. Share experiences where you've built relationships with customers or colleagues, and emphasise your ability to communicate effectively at all levels. This is crucial for a customer care professional.
