Key responsibilities
- Manage the day-to-day running of the Command Centre Lead and manage large teams working across different shifts
- Oversee staff planning, shifts and daily resource allocation
- Manage incidents, escalations and operational issues
- Monitor performance and ensure service standards are met
- Identify problems and improve processes and efficiencies
- Ensure procedures are followed and teams are performing effectively
Requirements
- Matric; a relevant qualification will be an advantage 58 years' operational experience, with at least 3 years in a management role
- Experience in the security or facilities management sector is essential
- Proven experience managing large teams
- Experience in a 24/7 operational environment
- Strong computer skills and an interest in technology and systems
- Good leadership, communication and problem-solving skills
