Lead Service Desk Engineer - Altrincham £40,000 + Benefits About the Role We're looking for an experienced IT support professional who enjoys balancing hands-on technical work with team leadership. As Lead Service Desk Engineer, you'll oversee daily service desk operations while providing guidance and support to a small team of engineers. This position offers the chance to drive service improvements, maintain excellent support standards, and play a key role in delivering a reliable technology service across the business. The Position Working at the heart of the IT support function, you'll be responsible for ensuring incidents and requests are managed efficiently, service levels are consistently achieved, and users receive a high-quality support experience. Alongside operational responsibilities, you'll contribute to infrastructure projects, support colleagues across multiple locations, and help improve processes as the IT function continues to evolve. We're looking for someone who combines strong technical expertise with a cooperative leadership style and a passion for delivering outstanding customer service. Key Responsibilities Lead, support and develop a team of Service Desk Engineers. Oversee the allocation and prioritisation of support tickets, ensuring agreed service levels...
Lead Service Desk Engineer employer: SRG Careers
Join a forward-thinking company in Darlington that values innovation and employee development. As a Maintenance Team Leader, you'll benefit from a competitive salary, a supportive work culture that encourages continuous improvement, and opportunities for professional growth within cutting-edge laboratory and manufacturing environments. This role not only allows you to lead a dedicated team but also keeps you engaged with hands-on technical challenges, making it an ideal place for those seeking meaningful and rewarding employment.
