Customer Service Executive
12-Month Fixed-Term Contract | Hybrid/Remote role | £33,245 per annum
About the Role
CPI is seeking a Customer Service Executive to join our Sales Operations team on a 12-month fixed-term secondment cover contract.
This is a pivotal role within CPI's customer service function, acting as a link between customers, and internal teams such as Business Development, Bids, Project Management, Finance, Legal and customers to ensure the smooth processing and management of commercial opportunities and customer orders. While the title is Customer Service Executive, this role is much broader than traditional customer service, combining order management, reporting, CRM administration, customer support, and business intelligence activities.
We're looking for someone who is organised, adaptable, and comfortable working independently. Previous customer service or CRM experience is beneficial but not essential. What matters most is your ability to learn quickly, build relationships, work across multiple stakeholders, and manage a high volume of activities accurately and professionally.
What You'll Be Responsible For:
Customer Order Processing & Coordination
Process incoming customer orders and ensure all information is accurate and complete.
Raise customer order acknowledgements and ensure a smooth handover to Project Management teams.
Track and manage the progression of customer orders through CPI's internal systems.
Work closely with various internal teams to ensure an efficient customer journey.
Customer Service & Stakeholder Support
Act as an initial point of contact for customer enquiries and issues.
Support customer satisfaction activities, including Net Promoter Score (NPS) programmes.
Assist in the resolution and coordination of customer complaints and issues.
Build strong working relationships across a wide range of internal stakeholders and external customers.
CRM & Data Management
Support the ongoing maintenance and integrity of CPI's CRM system (Microsoft Dynamics 365).
Ensure customer, project, and opportunity data is accurate and up to date.
Assist wit...
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