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- Tasks: Provide top-notch IT support and solve problems for clients across the UK.
- Company: Join a dynamic team in a hybrid work environment in Taunton, Somerset.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for career progression.
- Other info: Fast-paced role with potential for site visits and professional growth.
- Why this job: Kickstart your tech career while helping others and enhancing your problem-solving skills.
- Qualifications: Passion for technology and excellent customer service skills required.
The predicted salary is between 25000 - 32000 £ per year.
Location: Taunton, Somerset
Hybrid: 3 days office, 2 days WFH
We are seeking an ambitious 1st Line Technical Support Analyst who loves problem solving. As a Technical Support Analyst in Tier 1, you will work closely with Technical Support Analysts to provide IT support to our managed service clients across the UK. This role requires a key focus on customer care and getting the job done well. This individual will also need to work on multiple tickets at a time whilst meeting the determined SLAs. This job may include site visits if required and to aid progression.
Key Responsibilities:
- First point of contact for IT support queries (phone)
Technical Support Analyst in Somerset employer: SRD Technology UK
Contact Detail:
SRD Technology UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst in Somerset
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd handle tricky customer queries and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for tech! During interviews, share any personal projects or experiences that highlight your love for IT and customer care. It’ll make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Technical Support Analyst in Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your problem-solving skills and customer care experience. We want to see how you can bring your unique flair to the Technical Support Analyst role!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support. Share specific examples of how you've tackled challenges in the past, as this will help us see your potential.
Showcase Your Communication Skills: As the first point of contact for IT queries, it's crucial to demonstrate your communication skills. Make sure your application is clear, concise, and free of jargon – we want to understand your message easily!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SRD Technology UK
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common IT support issues and solutions, as well as any specific software or tools mentioned in the job description. This will help you answer questions confidently and demonstrate your problem-solving abilities.
✨Showcase Your Customer Care Skills
Since this role emphasises customer care, think of examples from your past experiences where you provided excellent support. Be ready to discuss how you handled difficult situations or resolved customer issues effectively. This will show that you understand the importance of client satisfaction.
✨Practice Multi-Tasking Scenarios
Given that you'll be handling multiple tickets at once, it’s a good idea to prepare for questions about prioritisation and time management. You could even simulate a scenario where you have to manage several tasks simultaneously and explain how you would approach it during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could include inquiries about the team dynamics, the types of tickets you’ll be handling, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.