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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve problems for clients across the UK.
- Company: Join a forward-thinking Managed Service Provider passionate about innovation.
- Benefits: Competitive salary, remote work options, 25 days holiday, and professional development.
- Other info: Friendly team culture with opportunities for advancement and exciting projects.
- Why this job: Make a real impact in the IT space while growing your skills.
- Qualifications: Experience in customer service and supporting Windows Desktop and Microsoft 365.
The predicted salary is between 24000 - 28000 £ per year.
Location: Taunton, Somerset. With benefits to work remotely at times
Salary: £24-28k Based on Experience
Type: Full-time, Permanent
About SRD Technology UK
At SRD Technology UK, we are passionate about delivering cutting-edge IT solutions with a personal touch. As a forward-thinking Managed Service Provider (MSP), we pride ourselves on our commitment to innovation, agility, and exceptional customer service. We support a wide range of clients across diverse sectors, helping them thrive in a rapidly evolving digital world.
The Opportunity
We are seeking an ambitious and experienced 1st Line Technical Support Analyst who loves problem solving. As a Technical Support Analyst in Tier 1, you will work closely with Technical Support Analysts to provide IT support to our managed service clients across the UK. This role requires a key focus on customer care and getting the job done well. This individual will also need to work on multiple tickets at a time whilst meeting the determined SLAs. This job may include site visits if required.
Key Responsibilities
- First point of contact for IT support queries (phone & Ticket System)
- Providing 1st line remote support and escalating when needed.
- Managing customer requests such as installations, user account changes, and updates
- Daily/weekly security/health and backup checks
- Contributing to and improving our knowledge base system
- Assisting project engineers on a variety of client projects
- Offering basic training and guidance to customers
- Contacting 3rd party vendors
Essential Requirements
- Experience dealing with customers daily
- Experience supporting Windows Desktop, Microsoft 365 and Active Directory
- Advanced knowledge of Microsoft suite of products
- Use of a ticketing system
- Basic understanding of networking (TCP/IP, firewalls, routers, switches)
- Clear communication skills and be able to explain tech.
- A team player with a 'can-do' attitude who takes ownership and wants to team to progress processes.
- Passion for IT
Nice to have but not essential
- Experience of working in an MSP is highly desirable
Qualifications (not essential)
- Microsoft 365 Fundamentals
- ITIL knowledge or certification
- CompTIA IT Fundamentals (ITF)
- Customer service training
Why Join SRD Technology UK?
- Be part of a friendly, forward-thinking team making a real impact in the IT space.
- Access ongoing professional development, training, and certification opportunities.
- Get experience working on projects.
Benefits:
- Opportunities for advancement and training plans for all team members
- Stay at the forefront of Microsoft technologies, receive professional development, and gain exposure to challenging projects.
- 25 Days holiday plus bank holidays
- Charity/ volunteering day
- Contributory pension scheme
- Team challenges and prizes
- Social company activities
- Health and wellbeing support
- Employee discount platform
- Onsite parking
Locations
Technical Support Analyst in Somerset, Taunton employer: SRD Technology UK Ltd
Contact Detail:
SRD Technology UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst in Somerset, Taunton
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at SRD Technology UK or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples from your past experiences where you solved problems or helped customers, as these will show you're the right fit for the Technical Support Analyst role.
✨Tip Number 3
Don’t forget to showcase your passion for IT during interviews! Share your enthusiasm for technology and how you keep up with the latest trends. This will help you stand out as someone who genuinely cares about the field.
✨Tip Number 4
Apply through our website for the best chance of landing the job! We love seeing candidates who take the initiative to connect directly with us. Plus, it shows you're serious about joining the team at SRD Technology UK.
We think you need these skills to ace Technical Support Analyst in Somerset, Taunton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Analyst role. Highlight your customer service experience and any relevant IT support roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your problem-solving skills make you a great fit for us. Don’t forget to mention your experience with Windows Desktop and Microsoft 365 – we love that stuff!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application showcases your clear communication skills. Whether it's in your CV or cover letter, let us know how you can explain techy stuff in a way that everyone can understand!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at SRD Technology UK Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Desktop, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role is all about customer care, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your communication skills and ability to explain technical concepts in simple terms. This will demonstrate your 'can-do' attitude and team spirit.
✨Familiarise Yourself with the Company
Do a bit of homework on SRD Technology UK. Understand their values, the sectors they serve, and their approach to IT solutions. This will help you tailor your answers and show that you're genuinely interested in being part of their forward-thinking team.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific support scenarios or multiple tickets at once. Think through your problem-solving process and be ready to articulate it clearly. This will showcase your ability to manage time effectively and prioritise tasks under pressure.