Investigator (hybrid)

Overview

Join to apply for the Investigator (hybrid) role at Solicitors Regulation Authority.

Base pay range

This range is provided by Solicitors Regulation Authority. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

What we are looking for

• Comparable experience of managing cases or undertaking investigations.
• An ability to gather and analyse information and make sound decisions applying rules, principles, or other decision-making frameworks.
• Significant experience of drafting complex documents or letters to a high, professional standard and engaging with customers via the telephone, building rapport and managing contact.
• Effective case management skills with the ability to prioritise competing demands and work to stretching targets.
• A strong mindset and track record for delivering a positive experience for a diverse range of customers and stakeholders both internal and external.

Responsibilities

Investigation Officers in our Assessment and Early Resolution (AERT) consider reports of misconduct and regulatory breaches to decide whether the SRA should investigate further. They make enquiries, gather information, identify potential breaches, and prioritise high-risk matters. They decide on the strength and quality of evidence, guide firms or solicitors to become compliant, and determine whether to close the matter or pass it to a full investigation. The work is high-volume and fast-paced, requiring attention to detail, analytical thinking, and curiosity. Matters assessed as serious may be passed to our Investigation teams, where officers manage a varied caseload, obtain evidence (including witness statements), and resolve cases through constructive engagement. Some matters may result in a regulatory sanction or enforcement action. You can read more about our approach to enforcement here.

Delivering a positive customer experience is central: providing efficient, high-quality, customer-focused service; keeping complainants updated; and delivering outcomes verbally and in writing.

We are recruiting Investigation Officers for both AERT and our Investigation teams.

What’s in it for you?

• Protect the Public and enforce high professional standards by engaging with regulated firms and individuals as well as members of the Public.
• Variety of case holding; no one case is the same.
• Work collaboratively with Legal and Enforcement, Authorisation, Intelligence, and Forensic Investigation teams.
• A rolling in-depth training program to develop and refine your analysis and investigation skills.

There are opportunities to develop your career and progress within the department, including enhanced investigation roles or management positions. We have specialised investigation teams for the most complex and high-profile matters.

Location and hours

We are advertising this opportunity on a full or part-time basis. Part-time hours would allow for 28-35 hours per week, working across 4 days minimum. Location options include remote, hybrid, or office-based arrangements depending on commutable distance to our offices in Birmingham, London or Cardiff. If you are not within a commutable distance, a home-based contract may be offered; if you are within a commutable distance, a hybrid role is typically 1-2 days per week in the office with the remainder remote.

If you have questions not answered in the advert or on our website, you can contact us via the applying platform.

To apply

Please use the apply button at the bottom of the advert on our careers page. Upload a CV and evidence of your knowledge, skills and experience and how they relate to the key requirements under What we are looking for. The responses you provide in the application form will be used to shortlist your application. Answers to each criterion must be no more than 300 words.

Closing date for applications is 22 September 2025 at 9 am. Assessments will take place tentatively in early October. Interviews will take place in late October/early November.

Previous applicants to the Investigation Officer role in AERT and Investigation team within the last six months will not be considered.