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For Companies At a Glance
- Tasks: Support customers with software issues and provide effective solutions.
- Company: Join a leading global Fintech company based in vibrant Bristol.
- Benefits: Enjoy hybrid work, competitive salary, and great corporate perks.
- Why this job: Be part of a dynamic team solving complex problems and enhancing customer experiences.
- Qualifications: Experience with databases, operating systems, and cloud technologies is essential.
- Other info: Opportunity to grow your technical skills while building strong client relationships.
The predicted salary is between 32000 - 42000 £ per year.
Technical Support Analyst
Global Fintech/SaaS in Bristol
Hybrid – 2 days per week
40,000 – 50,000 + Benefits
SR2 have partnered with a global Fintech client based in central Bristol, who are looking to hire a crutial position to support their customers with software support.
This is a role for someone in both a technical and customer facing role, we\’re looking for an old-school diagnostician, someone who can dive deep into complex problems within software and esculate them appropriately.
If you\’re based locally to Bristol, and looking for a new opportunity to support a business with your highly technical problem solving skills then look no furhter!
More about the role and what we\’re looking for below:
Key responsibilities:
- Be part of a globally distributed support team, ensuring continuous service availability every day of the year.
- Use analytical and problem-solving skills to pinpoint issues, apply effective solutions or workarounds, and escalate to technical teams when necessary.
- Respond swiftly to incoming requests, keeping in mind ticket urgency, customer expectations, and service-level commitments.
- Deliver exceptional support with a focus on exceeding SLA targets, and escalate challenges appropriately to maintain service quality.
- Record all interactions and updates clearly in the ticketing system to support team transparency and consistent communication.
- Recreate reported issues when needed to better understand complex problems and assist with resolution.
- Contribute to internal documentation by adding valuable insights and updates to the knowledge base for team-wide benefit.
- Foster strong client relationships, confidently joining customer calls without requiring senior oversight.
- Take ownership of support for specific applications, acting as a go-to expert in those areas.
- Work closely with product, development, and services teams to share insights, improve features, and enhance delivery outcomes.
- Participate in the on-call schedule to support critical issues outside of regular business hours.
Technical Skills Needed:
- Database technologies such as MySQL; PostgreSQL; Oracle
- Experience with Windows Server and Linux operating systems
- Experience of cloud technologies, in particular AWS
- Excellent problem solving skills and diagnostic skills
- Good customer service and communication skills
Please apply with your CV today to be considered. #J-18808-Ljbffr
Technical Support Analyst employer: SR2
Contact Detail:
SR2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the specific software and technologies mentioned in the job description, such as MySQL, PostgreSQL, and AWS. This will not only help you understand the role better but also allow you to speak confidently about your experience during interviews.
✨Tip Number 2
Practice your problem-solving skills by working on real-world scenarios or case studies related to technical support. Being able to demonstrate your analytical thinking and diagnostic abilities can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the company through platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Since this role requires strong client relationships, having specific examples ready will show that you can handle customer interactions effectively and maintain high service standards.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical skills, particularly in database technologies like MySQL and PostgreSQL, as well as your experience with Windows Server and Linux. Emphasise any previous roles where you provided customer support or solved complex problems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for problem-solving and customer service. Mention specific examples of how you've successfully diagnosed and resolved technical issues in the past, showcasing your analytical skills.
Highlight Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to work in a technical support role. Include any instances where you contributed to internal documentation or improved service delivery outcomes.
Showcase Communication Skills: Since this role involves client interaction, make sure to highlight your communication skills. Provide examples of how you've effectively communicated technical information to non-technical clients or collaborated with teams to resolve issues.
How to prepare for a job interview at SR2
✨Showcase Your Technical Skills
Be prepared to discuss your experience with database technologies like MySQL and PostgreSQL, as well as your familiarity with Windows Server and Linux. Highlight specific examples where you've successfully diagnosed and resolved technical issues.
✨Demonstrate Problem-Solving Abilities
Expect to face hypothetical scenarios during the interview. Practice articulating your thought process when tackling complex problems, and be ready to explain how you would approach diagnosing and resolving software issues.
✨Emphasise Customer Service Experience
Since this role is customer-facing, share examples of how you've provided exceptional support in previous positions. Discuss how you manage customer expectations and maintain service quality, especially under pressure.
✨Prepare for Team Collaboration Questions
This position requires working closely with various teams. Be ready to discuss your experience collaborating with product, development, and services teams, and how you’ve contributed to improving processes or features in past roles.
