At a Glance
- Tasks: Design user journeys and collaborate with teams to create impactful digital services.
- Company: Join a leading consultancy driving public sector digital transformation.
- Benefits: Competitive daily rate, remote work flexibility, and a chance to make a difference.
- Other info: Opportunity to work in a dynamic, multidisciplinary team with real user impact.
- Why this job: Shape accessible digital services that truly impact users in the public sector.
- Qualifications: Experience in Service Design within UK Government or Healthcare is essential.
The predicted salary is between 55000 - 65000 £ per year.
We are supporting a consultancy partner delivering a major public sector digital transformation programme and are looking for an experienced Service Designer to join a multidisciplinary team. Working alongside User Researchers, Product Managers and Delivery teams, you will help shape user-centred digital services, ensuring they are accessible, evidence-led and aligned to best practice.
What you’ll be doing:
- Design end-to-end user journeys across complex digital services
- Facilitate workshops with stakeholders and delivery teams
- Produce service blueprints, journey maps and design artefacts
- Collaborate closely with User Researchers, Content Designers and Developers
- Apply user-centred design principles throughout delivery
- Support discovery, alpha and beta activities where required
Essential Experience:
- Previous Service Design experience within UK Government or Healthcare
- Strong user-centred design capability
- Experience working within agile multidisciplinary teams
- Workshop facilitation and stakeholder engagement
- Journey mapping and service blueprinting
- Designing accessible digital services
This is an excellent opportunity to join a long-running public sector programme delivering services with real user impact.
Service Designer employer: SR2
At SR2, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior Product Manager in our fraud tools team, you will benefit from ongoing professional development opportunities, a collaborative environment, and the chance to make a significant impact in the fight against financial crime. Located in a vibrant area, we offer competitive benefits and a commitment to work-life balance, making SR2 an exceptional place to advance your career.
