At a Glance
- Tasks: Lead service design activities and map complex services for public sector transformation.
- Company: Join a dynamic team focused on innovative public sector projects.
- Benefits: Competitive daily rate, hybrid work model, and long-term programme involvement.
- Other info: Opportunity for continuous improvement and knowledge sharing in a supportive environment.
- Why this job: Make a real impact in public service design while collaborating with diverse experts.
- Qualifications: Strong service design skills and experience in multidisciplinary teams required.
The predicted salary is between 60000 - 80000 £ per year.
Senior Service Designer - 3x Positions Inside IR35: £425 - £450 p/d Hybrid: 1-2 a week into London ASAP Starts (August): Long term programmes
We are looking for three experienced Senior Service Designers to join multidisciplinary teams delivering complex public sector transformation work.
All three roles require strong service design and human-centred design capability, experience working in multidisciplinary teams, and a sound understanding of Government Digital Service principles, the Service Standard and the government service delivery lifecycle.
The precise focus, activities and expected outcomes will vary by workstream, but across all three positions, Senior Service Designers will be expected to:
Lead service design activities within a multidisciplinary delivery team.
Understand and map complex services across users, operations, policy, technology and data.
Work closely with User Researchers, Product Managers, Business Analysts, Delivery Managers, Architects, Engineers and subject matter experts.
Map current-state journeys, operational processes, hand-offs, pain points and dependencies.
Develop future-state journeys, service blueprints, workflows and service concepts where required.
Translate research and evidence into clear user needs, design opportunities and actionable recommendations.
Plan and facilitate workshops, co-design sessions, focus groups and stakeholder discussions.
Create clear visual and written artefacts that communicate complex service problems and opportunities.
Prototype and test service concepts at an appropriate level of fidelity.
Work iteratively, using evidence to challenge assumptions and reduce uncertainty.
Identify risks, constraints and dependencies affecting service feasibility and delivery.
Champion accessibility, inclusive design and user-centred ways of working.
Communicate confidently with senior stakeholders and support evidence-based decision-making.
Contribute to knowledge sharing, handover and continuous improvement across the wider team
Senior Service Designer in London employer: SR2
At SR2, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior Product Manager in our fraud tools team, you will benefit from ongoing professional development opportunities, a collaborative environment, and the chance to make a significant impact in the fight against financial crime. Located in a vibrant area, we offer competitive benefits and a commitment to work-life balance, making SR2 an exceptional place to advance your career.
