At a Glance
- Tasks: Support core business systems and resolve technical issues in a dynamic environment.
- Company: Established financial services organisation with a focus on innovation.
- Benefits: £35,000 salary, 25 days holiday, private health cover, and flexible working.
- Other info: Opportunity for training, development, and excellent career growth.
- Why this job: Join a collaborative team and make a real impact on system performance.
- Qualifications: 2+ years in system support and strong problem-solving skills required.
The predicted salary is between 35000 - 35000 £ per year.
After a stunning long weekend in the south of Devon I am back and fully refreshed! with that being said I have a new role for System Support Analyst in Gloucestershire/ Cotswolds that could be a great next step for someone eager!
We are currently working with an established organisation within the financial services sector, supporting customers through a range of specialist financial products and services.
They're looking for a System Support Analyst to join their IT team and play a key role in supporting their core business systems and ensuring everything runs smoothly within a production environment.
- Hybrid: 2 days per week in the office
- Monday-Friday | 8:45am-5pm
- £35,000 salary + benefits
What will you be doing?
- Providing production support across core line of business systems, managing incidents, service requests and operational issues through to resolution.
- Monitoring system performance, application health, data processing and integrations to identify issues early and minimise business disruption.
- Investigating recurring incidents and system issues, carrying out root-cause analysis and helping drive permanent fixes and improvements.
- Acting as a subject matter expert for assigned systems, developing a strong understanding of functionality, configuration, data flows and dependencies.
- Supporting change and release activity, including testing, validating production changes and maintaining technical documentation.
- Working closely with internal teams and external suppliers to resolve issues and improve system performance.
What we are looking for?
- 2+ years' experience in a similar system support, application support or technical support role.
- Experience working within financial services would be highly desirable but not essential.
- Strong analytical and problem solving skills, with the ability to investigate issues and identify root causes.
- Excellent communication skills and the ability to explain technical concepts to both technical and non-technical stakeholders.
- A methodical, organised approach with excellent attention to detail.
- Someone comfortable working collaboratively across different teams and managing multiple priorities.
What's on offer?
- 25 days holiday + bank holidays
- 10% non-contributory pension
- Performance-related bonus of up to 10%
- Private health cover available
- Health cash plan
- Corporate eye care package
- Free onsite parking
- Training and development opportunities
- 2 paid charity days per year
- Flexible working
- 4x salary death-in-service cover
If you're an experienced System/Application Support Analyst looking for a role where you can take ownership of core systems and work closely with a variety of stakeholders, I'd love to hear from you.
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System Support Analyst in Gloucester employer: SR2
At SR2, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior Product Manager in our fraud tools team, you will benefit from ongoing professional development opportunities, a collaborative environment, and the chance to make a significant impact in the fight against financial crime. Located in a vibrant area, we offer competitive benefits and a commitment to work-life balance, making SR2 an exceptional place to advance your career.
