Data Analyst – ServiceNow - AWS - Inside IR35

Data Analyst – ServiceNow – AWS – Inside IR35

SR2 are supporting an exciting programme of work with a regulated client in London. You\’ll join an in-flight operational resiliency programme focused on optimising their ServiceNow platform. Successful candidates will produce dashboards, metrics, and insights related to CMDB, Change Management, service tiering, and ITSCM activity.

Key Responsibilities

• Analyse ServiceNow and operational data to identify trends, gaps and risks.
• Support CMDB data validation, quality assessments and remediation.
• Produce dashboards and reports (e.g., Tableau, Power BI) for senior stakeholders.
• Validate integrations and datasets across ServiceNow, AWS, Workday, Salesforce and other platforms.
• Support testing and assurance of data accuracy following ServiceNow configuration changes.
• Work with offshore teams to manage data cleansing and enrichment tasks.

Required Experience

• Strong analytical background with experience in ServiceNow reporting / CMDB data.
• Proficiency with Tableau, Excel, Power BI or similar analytics tools.
• Experience validating data sourced from AWS, Salesforce, Workday, or similar enterprise platforms.
• Ability to interpret complex datasets and communicate insights clearly.
• Experience working in operational resilience, risk or Service Management contexts is beneficial.