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- Tasks: Solve complex problems and ensure system stability for a leading tech company.
- Company: Join a mission-driven tech company supporting arts organisations.
- Benefits: Flexible working, 35 days paid leave, and a 4-week sabbatical after five years.
- Why this job: Make a tangible impact while growing your career in a collaborative environment.
- Qualifications: Experience with SaaS applications, SQL Server, and incident response coordination.
- Other info: Hybrid role based in London or Manchester with excellent career growth opportunities.
Application Support Engineer | Technology | London or Manchester | £40-50k
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
Are you an Application Support Engineer who thrives on solving complex problems and ensuring system stability? This is your chance to join a leading technology company with a mission to help arts organisations succeed. You\’ll become a key member of their Engineering team, working in a collaborative, low-ego environment to maintain and improve a market-leading platform that drives revenue and builds stronger audience relationships.
As an Application Support Engineer, you will:
Ensure observability tools are configured to give full visibility of system health.
Respond to incidents and urgent issues in a timely and effective manner.
Investigate and triage operational issues in collaboration with the wider engineering team.
Maintain and improve the reliability, scalability, and quality of operational services.
Document and report on defects, problems, and risks, sharing knowledge through dashboards and coaching.What We\’re Looking For
Proven experience working in an operations or support team managing SaaS applications.
A strong background in SQL Server and Azure SQL.
Experience with Log Analytics and Kusto Query Language (KQL).If you are someone who can calmly and competently coordinate incident responses and communicate fluently with both engineers and client success teams, then we want to hear from you.
This is a full-time, hybrid role based in either London or Manchester, with a competitive salary of £(phone number removed) per annum. They have a great benefits package, including flexible working options, 35 days of paid leave (including bank holidays), a 4-week sabbatical after five years, and a company pension scheme. If you are ready for a challenge, want to make a tangible impact and grow your career, apply now
Application Support Specialist employer: SR2
Contact Detail:
SR2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your SQL Server and Azure SQL skills. We want to show off our technical know-how, so practice common scenarios and be ready to discuss how we’ve tackled similar challenges in the past.
✨Tip Number 3
Don’t forget to showcase our problem-solving skills during the interview! Share specific examples of how we’ve resolved incidents or improved system reliability. This will help us stand out as the ideal Application Support Engineer.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in the role and the company. Let’s make that application count!
We think you need these skills to ace Application Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with SaaS applications, SQL Server, and any relevant tools like Log Analytics. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission. Keep it concise but engaging – we love a good story!
Showcase Problem-Solving Skills: Since this role involves solving complex problems, make sure to include examples of how you've tackled challenges in the past. We want to know how you think on your feet and handle incidents effectively.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click that Apply button!
How to prepare for a job interview at SR2
✨Know Your Tech Inside Out
Make sure you brush up on your SQL Server and Azure SQL knowledge. Be ready to discuss how you've used these technologies in past roles, and think of specific examples where you've solved complex problems using them.
✨Showcase Your Problem-Solving Skills
Prepare to share stories about how you've handled incidents or urgent issues in the past. Highlight your approach to triaging operational issues and how you collaborated with engineering teams to resolve them effectively.
✨Familiarise Yourself with Observability Tools
Since the role involves ensuring system health visibility, it’s a good idea to research common observability tools. Be ready to discuss any experience you have with them and how they can help maintain system stability.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms, as you'll need to communicate with both engineers and client success teams. Clear communication is key, so consider doing mock interviews to refine your delivery.
