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- Tasks: Support applications and resolve technical issues while collaborating with a dynamic team.
- Company: Join a caring company in Gloucestershire focused on honesty and exceptional customer service.
- Benefits: Enjoy hybrid work, career development opportunities, and a supportive team environment.
- Why this job: Be part of a growing team modernising core products and enhancing your technical skills.
- Qualifications: Experience in application support or IT roles, strong problem-solving skills, and excellent communication.
- Other info: Must be able to drive to the office in Gloucestershire/Wiltshire two days a week.
Application Support Analyst | Salary £30-35k | Hybrid (2 days a week on the border of Gloucestershire & Wiltshire)
Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.
I’m working with a fantastic company based in Gloucestershire, who are looking to add an Application Support Analyst to their growing team.
They’re a company based on an ethos of treating their customers with honesty & integrity – the entire business really cares about providing an amazing service and treating customers as people!
In recent times they’ve grown their engineering team to support a modernisation of their core products and take their offering to the next level.
You’ll have experience in an Application Support role previously, or transferable skills and an interest in developing your technical skills further. This is an organisation that supports career development, so there will be genuine opportunities to develop your skills further.
Please note that this role is two days a week on the border of Gloucestershire & Wiltshire, and you will likely need to drive to be able to visit the office.
What you’ll need:
Experience in either an application support, IT support or relevant technical role
A strong technical base of knowledge, ideally across databases, scripting, application monitoring tools and incident management systems
Strong problem-solving skills
Methodical and highly organised
Excellent communication skills, both to technical & non-technical members of the team
High levels of initiative and a desire to develop your skills further
Be able to drive to the office a couple of times a week in Gloucestershire/Wiltshire area
Application Support Analyst employer: SR2
Contact Detail:
SR2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific application support tools and technologies mentioned in the job description. This could include databases, scripting languages, and incident management systems. Showing that you have a solid understanding of these tools can set you apart from other candidates.
✨Tip Number 2
Highlight your problem-solving skills during any discussions or interviews. Prepare examples of past experiences where you've successfully resolved technical issues. This will demonstrate your ability to handle challenges effectively in the role.
✨Tip Number 3
Since communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to communicate with non-technical team members, so being able to convey information clearly will be crucial.
✨Tip Number 4
Research the company’s ethos and values around customer service. Be prepared to discuss how your personal values align with theirs, especially regarding honesty and integrity. This will show that you’re not just a fit for the role, but also for the company culture.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support or relevant technical roles. Emphasise your problem-solving skills and any specific tools or technologies you've worked with that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your values align with their ethos of honesty and integrity, and express your eagerness to develop your technical skills further.
Highlight Relevant Skills: In your application, clearly outline your technical knowledge, especially in databases, scripting, and incident management systems. Provide examples of how you've used these skills in previous roles to solve problems.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your communication is clear and professional, as this reflects your attention to detail and organisational skills.
How to prepare for a job interview at SR2
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge in detail. Highlight your experience with databases, scripting, and application monitoring tools. Providing specific examples of how you've used these skills in previous roles will demonstrate your capability.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Prepare to share instances where you've successfully resolved issues in an application support context. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Since the role requires interaction with both technical and non-technical team members, practice explaining complex concepts in simple terms. This will show your ability to bridge the gap between different audiences.
✨Express Your Desire for Growth
The company values career development, so convey your enthusiasm for learning and advancing your skills. Discuss any relevant courses or certifications you’re interested in pursuing, and how they align with the company's goals.
