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- Tasks: Provide technical support and resolve incidents in a secure environment.
- Company: Join a consultancy delivering services in a high-profile technical setting.
- Benefits: Long-term contract, structured shifts, and stability in your career.
- Why this job: Be part of a close-knit team and make a real impact on service delivery.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
- Other info: Opportunity for growth in a secure, dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
Location: Hursley (on-site)
Working Pattern: 12-hour shifts (7am-7pm/7pm-7am), 4 days on/4 days off
Contract Length: Long-term contract through to 31 March 2030
IR35 Status: Inside IR35
Clearance: SC and NPPV3 (or eligible)
Residency Requirement: 5 years unbroken UK residency
We are supporting a consultancy delivering services within a large, secure technical environment and are looking for Duty Technicians to join an on-site operations team. This role plays a key part in maintaining day-to-day service operations, providing technical support, resolving incidents, and ensuring high standards of service delivery within a secure setting.
Key Responsibilities- Handle incoming technical support incidents, service requests and changes
- Manage personal call queues and ensure tickets are resolved within agreed timescales
- Provide clear and regular updates to users and stakeholders
- Resolve issues ranging from password resets to more complex server-related queries
- Escalate incidents to 3rd line teams when required
- Perform software builds and rebuilds on PCs and laptops
- Diagnose and fix hardware faults, including installing upgrades
- Work closely with internal technical, delivery and project teams
- Deliver a consistently high standard of customer service
- Experience in a technical support or IT operations role
- Strong troubleshooting and problem-solving skills
- Experience working with hardware and end-user devices
- Comfortable working in a shift-based, on-site environment
- Excellent communication and customer service skills
- Ability to work effectively as part of a close-knit technical team
- Eligible for SC and NPPV3 clearance
- 5 years unbroken UK residency
This is a long-term opportunity for someone looking for stability, structured shift work, and the chance to work in a secure, high-profile technical environment.
Duty Technician - Secure On-Site Operations employer: SR2 - Socially Responsible Recruitment
Contact Detail:
SR2 - Socially Responsible Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Technician - Secure On-Site Operations
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common technical questions. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss specific incidents where you resolved technical issues, as this will highlight your experience and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Duty Technician - Secure On-Site Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and problem-solving skills. We want to see how your background fits with the role of Duty Technician, so don’t be shy about showcasing relevant projects or tasks you've handled.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills align with our needs. Keep it concise but engaging – we love a bit of personality!
Showcase Your Communication Skills: Since this role involves providing updates to users and stakeholders, make sure your application reflects your communication prowess. Use clear language and structure in your CV and cover letter to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at SR2 - Socially Responsible Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common troubleshooting techniques and be ready to discuss your experience with hardware and end-user devices. This role requires strong problem-solving skills, so be prepared to showcase how you've tackled technical issues in the past.
✨Demonstrate Your Customer Service Skills
Since this position involves providing high standards of customer service, think of examples where you've gone above and beyond for users. Be ready to explain how you handle difficult situations and ensure clear communication with stakeholders. Showing that you can maintain a calm and professional demeanour under pressure will impress the interviewers.
✨Understand the Shift Work Dynamics
This role involves 12-hour shifts, so it's important to express your comfort with this working pattern. Be honest about your availability and discuss any previous experience with shift work. Highlighting your adaptability and commitment to maintaining service levels during these hours will show you're a great fit for the team.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with questions about the team dynamics, the types of incidents you'll be handling, and the tools you'll be using. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers and make a lasting impression.
