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- Tasks: Build and maintain strong client relationships while driving customer engagement and success.
- Company: Join a growing tech business with a focus on customer satisfaction.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by helping clients maximise their software experience.
- Qualifications: Experience in Customer Success or Account Management, preferably in a tech environment.
- Other info: Regular travel to client sites and potential for security clearance required.
The predicted salary is between 40000 - 50000 £ per year.
We're working with a growing technology business looking for an experienced Customer Relationship Manager to join the team on a 14-month fixed-term contract. This role is focused on building strong client relationships, driving customer engagement and ensuring long-term account success across a portfolio of software customers.
You will act as the main point of contact for clients, helping them maximise value from the platform, supporting onboarding and adoption, and ensuring an excellent customer experience throughout the lifecycle.
The role:
- Build and maintain strong, long-term customer relationships
- Drive customer engagement, adoption and retention
- Support onboarding and implementation of new customers
- Conduct regular account reviews and performance check-ins
- Monitor account health, usage and customer feedback
- Identify renewal, upsell and growth opportunities
- Work closely with internal teams including product, support and sales
- Maintain accurate customer records and account updates within CRM systems
- Support project coordination for onboarding and new client set-up
What they’re looking for:
- Proven experience in Customer Success, Account Management or Relationship Management
- Background within a SaaS or technology environment
- Strong communication and stakeholder management skills
- Customer-first and solutions-focused approach
- Ability to manage multiple accounts and priorities
- Commercial awareness with the ability to spot growth opportunities
- Strong organisational and presentation skills
- Experience within secure, regulated or public sector environments would be advantageous
This is a remote role with regular travel to customer sites as required. Due to the nature of the work, applicants must be eligible for security clearance.
Customer Relationship Manager in England employer: SR2 | Socially Responsible Recruitment | Certified B CorporationTM
Contact Detail:
SR2 | Socially Responsible Recruitment | Certified B CorporationTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Customer Relationship Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your experience aligns with their needs, especially in driving customer engagement and retention.
✨Tip Number 3
Showcase your success stories! When chatting with potential employers, share specific examples of how you've built strong client relationships and identified growth opportunities in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Relationship Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Relationship Manager. Highlight your experience in building client relationships and driving customer engagement, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer success and how your background in SaaS or technology aligns with what we’re looking for.
Showcase Your Communication Skills: Since strong communication is vital for this role, make sure your application reflects your ability to convey ideas clearly. We want to see how you can engage with clients effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at SR2 | Socially Responsible Recruitment | Certified B CorporationTM
✨Know Your Clients
Before the interview, research the company’s clients and their industries. Understanding their needs and challenges will help you demonstrate how you can build strong relationships and drive customer engagement effectively.
✨Showcase Your Communication Skills
As a Customer Relationship Manager, communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you handle difficult conversations and ensure a positive customer experience.
✨Highlight Your SaaS Experience
Since the role is within a technology environment, be sure to emphasise your experience with SaaS products. Discuss specific instances where you’ve helped customers maximise value from a platform, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple accounts. Think of situations where you identified growth opportunities or improved customer satisfaction, and be ready to share those stories.