At a Glance
- Tasks: Be the go-to person for application support and tackle technical challenges head-on.
- Company: Join a growing global tech organisation shaping its UK expansion.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Dynamic role with ownership and collaboration across teams.
- Why this job: Make a real impact by resolving critical issues in high-stakes environments.
- Qualifications: 2-5 years in application support and familiarity with ticketing systems.
The predicted salary is between 45000 - 45000 £ per year.
This is a rare opportunity to join a growing global technology organisation at an early stage of its UK expansion. The UK team is in the process of being built out, meaning this Application Support role sits right at the foundation of that growth. It offers genuine ownership from day one, with the chance to help shape how the support function is structured, how processes are defined, and how the team evolves as it scales.
You'll be working across enterprise grade platforms used in regulated environments, including exposure to public sector clients where the work is high impact, fast moving, and genuinely business critical. This is not just about resolving tickets, but about being part of building a high performing support capability in the UK.
What you'll be doing:
- Acting as a key point of contact for application support and technical issues
- Investigating and resolving incidents across live systems
- Managing service requests in a structured, SLA driven environment
- Working closely with L2/L3 teams to resolve complex issues
- Monitoring application performance and system health
- Supporting users across functional and technical queries
- Identifying patterns in recurring issues and contributing to long term fixes
- Supporting continuous improvement across tools, processes and documentation
What we're looking for:
- 2 to 5 years experience within Application Support, Technical Support or Systems Support
- Experience with Jira, ServiceNow or similar ticketing systems
- Strong understanding of incident management and SLA environments
- Basic SQL knowledge and troubleshooting capability
- Aware of web applications, HTML and JSON
- Strong communication and problem solving skills
- Exposure to ITIL practices
- Must be eligible for UK Security Clearance
Why this role stands out:
- Exposure to complex, business critical systems
- Real ownership of incidents and operational issues
- Strong collaboration with technical and engineering teams
- Opportunity to build depth across application support and operations
- Environment that encourages improvement, not just maintenance
Application Support Engineer employer: SR2 | Socially Responsible Recruitment | Certified B CorporationTM
Join a dynamic and innovative global technology organisation that values your contributions from day one. As an Application Support Engineer, you'll enjoy a collaborative work culture that fosters continuous improvement and personal growth, while being part of a team that is shaping the future of support in the UK. With competitive compensation and the chance to work on high-impact projects in regulated environments, this role offers a unique opportunity to make a meaningful difference in a rapidly expanding company.
Contact Details:
SR2 | Socially Responsible Recruitment | Certified B CorporationTM Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and the company culture. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common application support scenarios. Think about how you'd handle incidents or service requests. We want you to show off your problem-solving skills and technical know-how!
✨Tip Number 3
Don’t just focus on the technical stuff; brush up on your communication skills too. You’ll need to explain complex issues clearly to users. Practise explaining technical concepts in simple terms – it’ll impress the interviewers!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with application support, technical issues, and any relevant tools like Jira or ServiceNow. We want to see how you fit into our vision!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your problem-solving skills and any experience with high-impact environments.
Showcase Your Technical Skills:Since this role involves working with complex systems, make sure to highlight your technical skills, especially your basic SQL knowledge and understanding of web applications. We love seeing candidates who can demonstrate their troubleshooting capabilities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SR2 | Socially Responsible Recruitment | Certified B CorporationTM
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around application support and incident management. Familiarise yourself with tools like Jira and ServiceNow, as well as basic SQL. Being able to discuss your troubleshooting process confidently will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex issues in the past. Think about specific incidents where you identified patterns in recurring problems and contributed to long-term fixes. This will demonstrate your analytical thinking and proactive approach.
✨Understand the Business Impact
Since this role involves high-impact systems, be ready to discuss how application support contributes to overall business success. Show that you understand the importance of maintaining system health and performance, especially in regulated environments.
✨Communicate Clearly and Effectively
Strong communication is key in this role. Practice explaining technical concepts in simple terms, as you'll need to support users with varying levels of technical knowledge. Being able to convey information clearly will set you apart from other candidates.
