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- Tasks: Lead a major CRM and digital transformation programme, driving strategy and delivery.
- Company: A nationally recognised organisation focused on customer experience and data maturity.
- Benefits: Competitive salary, hybrid working, and potential for long-term contract extension.
- Other info: Join during a critical evolution with opportunities for significant organisational impact.
- Why this job: Shape the future of technology and customer journeys in a high-impact role.
- Qualifications: Proven experience in large-scale CRM transformations and strong executive communication skills.
The predicted salary is between 135000 - 135000 £ per year.
A nationally recognized organization is seeking an experienced Programme Director to lead a major enterprise-wide Customer & Income Management transformation programme. This is a high-profile leadership opportunity focused on modernizing customer journeys, CRM platforms, and data-driven decision-making across the organisation. The programme is already live and now requires a senior transformation leader who can bring structure, governance, momentum, and executive alignment to the next phase of delivery.
The Opportunity
You’ll act as the single accountable leader for a large-scale CRM and technology-enabled transformation programme, owning:
- Strategy
- Delivery
- Governance
- Stakeholder engagement at Exec & Board level
This role requires someone who can balance strategic vision with operational delivery discipline — bringing together technology, people, process, and culture behind a clear transformation roadmap.
What they’re looking for
- Proven experience leading large-scale CRM and technology transformation programmes
- Track record delivering £10m+ enterprise programmes
- Strong technical credibility across CRM, data, and digital transformation
- Exceptional executive stakeholder management and communication skills
- Ability to influence at Board and C-suite level
- Strong governance, delivery control, and programme structuring experience
- Experience driving behavioural and cultural change alongside technology transformation
This is not a role for a purely strategic transformation consultant or a delivery-only PM. They need someone who can combine:
- Executive presence
- Storytelling & influence
- Technical understanding
- Delivery rigor
Why this role stands out
This is one of the organisation’s most critical transformation initiatives, with direct impact on:
- Customer experience
- Data maturity
- Long-term organisational sustainability
You’ll be joining during a major evolution in how technology, product, and data are used to drive strategic outcomes — with genuine opportunity to shape the future direction of the programme and broader operating model. Ideal for a senior Programme Director who thrives in complex environments and enjoys bringing clarity, structure, and momentum to high-impact transformation programmes.
Interested? Please get in touch for a confidential conversation.
Program Director – CRM, Data & Digital Transformation in Slough employer: SR2 | Socially Responsible Recruitment | Certified B Corporation™
Contact Detail:
SR2 | Socially Responsible Recruitment | Certified B Corporation™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Director – CRM, Data & Digital Transformation in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its recent projects. Tailor your responses to highlight how your experience aligns with their goals, especially around CRM and digital transformation.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led successful transformation programmes. This will help you demonstrate your executive presence and influence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Program Director – CRM, Data & Digital Transformation in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Programme Director. Highlight your experience with CRM and technology transformation, and don’t forget to showcase those big-ticket projects you've led. We want to see how you’ve made an impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell your story. Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven change and engaged stakeholders at the executive level. Let us see your passion for transformation!
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. How do you balance strategy with delivery? What’s your approach to stakeholder engagement? We’re looking for someone who can inspire and lead teams through complex transformations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at SR2 | Socially Responsible Recruitment | Certified B Corporation™
✨Know Your Stuff
Make sure you’re well-versed in CRM, data, and digital transformation. Brush up on the latest trends and technologies in these areas, as well as the specific challenges faced by the organisation. This will help you demonstrate your technical credibility and show that you can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led large-scale transformation programmes in the past. Highlight your experience with governance, stakeholder engagement, and delivering results. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Engage with Executive Presence
This role requires strong executive presence, so practice your storytelling and influencing skills. Think about how you can convey complex ideas simply and effectively. Be ready to discuss how you’ve influenced decisions at the Board or C-suite level in previous roles.
✨Cultural Fit Matters
Understand the organisation's culture and values, and be prepared to discuss how you can drive behavioural change alongside technology transformation. Show that you can bring people together and create a collaborative environment, which is crucial for the success of any transformation programme.