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- Tasks: Design and improve IT service management capabilities using the ITIL 4 framework.
- Company: Join SR2, a certified B Corporation focused on socially responsible recruitment.
- Benefits: Enjoy flexible contract work with opportunities for professional growth and development.
- Why this job: Make a real impact in government services while enhancing your skills in a supportive environment.
- Qualifications: Strong ITIL knowledge and experience with ITSM tools like ServiceNow are essential.
- Other info: This role is SC cleared and operates outside IR35 regulations.
The predicted salary is between 43200 - 72000 £ per year.
Service Management Consultant / Architect – SC Cleared – Outside IR35
Service Management Consultant / Architect – SC Cleared – Outside IR35
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Direct message the job poster from SR2 | Socially Responsible Recruitment | Certified B Corporation
Working with Central Government for a Better Britain | Women Rock Ambassador
Role Title: ITIL Service Management Consultant / Service Architect
Role Purpose:
To design, implement, and improve IT service management capabilities aligned with the ITIL 4 framework, ensuring services are fit-for-purpose, scalable, and aligned with business needs (Product-centric model).
Key Responsibilities (subject to change – dependent on client requirements / priorities):
- Design and architect an end-to-end IT service operating model, enabling a product-centric organisation.
- Consult with stakeholders to assess, improve, and implement ITIL-aligned practices.
- Conduct maturity assessments and gap analyses against ITIL practices and define roadmaps for improvement.
- Advise on metrics and reporting to measure service performance, customer satisfaction, and compliance.
- Support the continual improvement of ITSM tooling (e.g. ServiceNow) in line with ITIL best practices.
- Support organisational change and user adoption through stakeholder engagement and communication.
Required Skills & Experience:
- Strong knowledge of ITIL v4 (or v3) with relevant certification(s)
- Proven experience in designing or improving service management capabilities
- Solid understanding of ITSM tooling (e.g. ServiceNow, Remedy, Jira Service Management)
- Experience working with product teams
- Strong documentation, communication, and stakeholder engagement skills
- Ability to create operating models, service designs, process flows, and governance structures
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Contract
Job function
-
Job function
Information Technology
-
Industries
IT Services and IT Consulting
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Service Management Consultant / Architect - SC Cleared - Outside IR35 employer: SR2 | Socially Responsible Recruitment | Certified B Corporation™
Contact Detail:
SR2 | Socially Responsible Recruitment | Certified B Corporation™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Consultant / Architect - SC Cleared - Outside IR35
✨Tip Number 1
Familiarise yourself with the ITIL 4 framework and its principles. Understanding how to align IT services with business needs is crucial, so consider brushing up on your knowledge through online courses or webinars.
✨Tip Number 2
Network with professionals in the IT service management field. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Showcase your experience with ITSM tools like ServiceNow or Jira Service Management. Be prepared to discuss specific projects where you’ve implemented or improved these tools in alignment with ITIL practices.
✨Tip Number 4
Prepare to demonstrate your stakeholder engagement skills. Think of examples where you've successfully communicated and collaborated with various teams to drive service improvements, as this will be key in the interview process.
We think you need these skills to ace Service Management Consultant / Architect - SC Cleared - Outside IR35
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Service Management Consultant/Architect position. Familiarise yourself with ITIL 4 and how it applies to service management.
Tailor Your CV: Customise your CV to highlight relevant experience in IT service management, particularly any work with ITIL frameworks. Emphasise your skills in designing operating models and stakeholder engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service management and your understanding of the role. Mention specific experiences that demonstrate your ability to improve IT service management capabilities.
Highlight Relevant Certifications: Make sure to mention any ITIL certifications you hold prominently in your application. This will help demonstrate your qualifications and commitment to the field.
How to prepare for a job interview at SR2 | Socially Responsible Recruitment | Certified B Corporation™
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of the ITIL 4 framework during the interview. Be prepared to discuss how you've applied ITIL principles in previous roles, particularly in designing and improving service management capabilities.
✨Demonstrate Stakeholder Engagement Skills
Since the role involves consulting with stakeholders, share specific examples of how you've successfully engaged with different teams or clients. Discuss your approach to assessing needs and implementing ITIL-aligned practices.
✨Prepare for Technical Questions
Expect questions about ITSM tools like ServiceNow, Remedy, or Jira Service Management. Brush up on your technical knowledge and be ready to explain how you've used these tools to support service management improvements.
✨Discuss Continuous Improvement Initiatives
Be ready to talk about any initiatives you've led or contributed to that focused on continual improvement within IT service management. Highlight your ability to create roadmaps for improvement and measure service performance.
