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- Tasks: Lead a major CRM and digital transformation programme, driving change and innovation.
- Company: A nationally recognised organisation focused on modernising customer journeys.
- Benefits: Hybrid work model, competitive salary, and potential for long-term contract extension.
- Other info: Join a dynamic environment with opportunities to influence organisational sustainability.
- Why this job: Shape the future of technology and data in a high-impact leadership role.
- Qualifications: Proven experience in CRM and technology transformation with strong stakeholder management skills.
The predicted salary is between 80000 - 100000 £ per year.
A nationally recognized organization is seeking an experienced Programme Director to lead a major enterprise-wide Customer & Income Management transformation programme. This is a high-profile leadership opportunity focused on modernizing customer journeys, CRM platforms, and data-driven decision-making across the organisation.
The programme is already live and now requires a senior transformation leader who can bring structure, governance, momentum, and executive alignment to the next phase of delivery. You’ll act as the single accountable leader for a large-scale CRM and technology-enabled transformation programme, owning:
- This role requires someone who can balance strategic vision with operational delivery discipline — bringing together technology, people, process, and culture behind a clear transformation roadmap.
- Proven experience leading large-scale CRM and technology transformation programmes.
- Strong technical credibility across CRM, data, and digital transformation.
- Exceptional executive stakeholder management and communication skills.
- Experience driving behavioural and cultural change alongside technology transformation.
This is not a role for a purely strategic transformation consultant or a delivery-only PM. This is one of the organisation’s most critical transformation initiatives, with direct impact on:
- Data maturity.
- Long-term organisational sustainability.
You’ll be joining during a major evolution in how technology, product, and data are used to drive strategic outcomes — with genuine opportunity to shape the future direction of the programme and broader operating model. Ideal for a senior Programme Director who thrives in complex environments and enjoys bringing clarity, structure, and momentum to high-impact transformation programmes.
Program Director - CRM, Data & Digital Transformation employer: SR2 | Socially Responsible Recruitment | Certified B Corporation™
Contact Detail:
SR2 | Socially Responsible Recruitment | Certified B Corporation™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Director - CRM, Data & Digital Transformation
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their goals, especially around CRM and digital transformation. We want to see you shine!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led successful transformation programmes. Highlight your strategic vision and operational delivery discipline to impress those interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Program Director - CRM, Data & Digital Transformation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Programme Director. Highlight your experience with CRM, data, and digital transformation, and don’t forget to showcase your leadership skills in complex environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this high-profile role. Share specific examples of how you've driven transformation and managed stakeholders effectively.
Showcase Your Achievements: Quantify your successes where possible. Whether it’s improving data maturity or leading a successful CRM implementation, numbers speak volumes. We want to see the impact you’ve made in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SR2 | Socially Responsible Recruitment | Certified B Corporation™
✨Know Your Transformation Stuff
Make sure you brush up on your knowledge of CRM, data, and digital transformation. Be ready to discuss specific examples from your past experiences where you've successfully led similar programmes. This will show that you not only understand the theory but also have practical insights to share.
✨Showcase Your Leadership Skills
This role is all about leadership, so be prepared to talk about how you've managed teams and driven change in complex environments. Think of instances where you've balanced strategic vision with operational delivery, and be ready to explain how you achieved that balance.
✨Engage with Stakeholders
Since exceptional stakeholder management is key, come equipped with examples of how you've effectively communicated and aligned with various stakeholders in previous roles. Highlight your ability to build relationships and drive consensus, as this will be crucial for the success of the programme.
✨Demonstrate Cultural Change Experience
Be ready to discuss how you've driven behavioural and cultural change alongside technology transformations. Share specific strategies you've used to engage teams and foster a culture that embraces change, as this will resonate well with the organisation's goals.